Kartike Nayyar
Summary
Energetic and customer-focused professional with over 3 years of experience in delivering excellent service and driving sales in fast-paced environments. Proven ability to build relationships, resolve issues, and exceed customer expectations through clear communication and a friendly approach. Skilled in upselling, handling transactions, and using POS systems to support daily operations. Reliable, adaptable, and motivated to contribute to team goals and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
RobinHood Inn & Suites
Victoria, BC
10.2022 - Current
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Handled payment processing and provided customers with receipts and proper bills and change.
Fitness Center Associate
PISE
Victoria, BC
11.2023 - 11.2024
- Welcomed members and visitors to the gym and provided accurate information concerning available programs and activities.
- Resolved member complaints and concerns with professionalism.
- Resolved customer complaints and made necessary updates to customers' accounts.
- Cleaned and sterilized gym equipment multiple times throughout the shift to decrease the amount of harmful bacteria.
Mover
Ouch My Back Moving Ltd. (Full Time)
Victoria, BC
09.2022 - 10.2022
- Loaded and unloaded company trucks with tools, equipment and furniture.
- Followed customer instructions about placement of items and special considerations for handling.
- Secured items in truck by strapping over protective padding.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Labeled packages and boxes to keep track of client items.
- Communicated with customers regarding moving needs and deadlines.
Senior Sales Associate
7-Eleven (Part Time)
Victoria, BC
11.2020 - 08.2022
- Provides prompt, efficient and courteous customer service
- Uses plus selling techniques
- Ensures merchandise is properly rotated, faced, correctly priced and clean
- Adheres to safety and security practices
- Banking procedures (deposits)
- Assists in training of junior staff
- Educated junior associates on sales plans, personal goals, and incentives to motivate them.
Audit Assistant
Kapur Amit & Associates (Full Time)
Jalandhar, India
06.2018 - 12.2019
- Planned and executed audits in accordance with accepted standard operating procedures.
- Coordinated and assisted with the assembly and distribution of draft and final audit reports.
- Inspected accounts receivable and payable ledgers.
- Created and performed internal control testing based on the client's internal risks and procedures.
- Performed audits of operational and financial areas to check compliance.
Education
Diploma - Business Administration - General Management
Camosun College
08.2022
High School Diploma -
Royal World International School
Jalandhar, India04.2018
SKILLS
- Customer Service & Conflict Resolution
- Booking & Property Management Systems: Protel, Cloudbeds, Activenet
- POS Systems & Cash Handling
- Problem Solving Skills
- Microsoft Office Suite (Excel, Word)
Timeline
Fitness Center Associate
PISE
11.2023 - 11.2024
Front Desk Manager
RobinHood Inn & Suites
10.2022 - Current
Mover
Ouch My Back Moving Ltd. (Full Time)
09.2022 - 10.2022
Senior Sales Associate
7-Eleven (Part Time)
11.2020 - 08.2022
Audit Assistant
Kapur Amit & Associates (Full Time)
06.2018 - 12.2019
Diploma - Business Administration - General Management
Camosun College
High School Diploma -
Royal World International School
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