Kartikay Krishna
Abbotsford,BC
Summary
Dynamic professional with expertise in team leadership and customer service, honed at Starbucks. Proven track record in enhancing workflow efficiency and resolving customer issues. Skilled in safe food handling and conflict resolution, fostering a positive environment. Successfully trained new staff, boosting productivity by 20%. Adept at multitasking and maintaining high standards of service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Abbotsford, BC
10.2022 - 10.2025
- Prepared and served high-quality beverages in accordance with company standards.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new baristas on equipment usage and beverage preparation techniques.
- Provided exceptional customer service, resolving issues efficiently to ensure satisfaction.
- Collaborated with team members to streamline service during peak hours, improving workflow efficiency.
- Engaged with customers to build rapport and foster loyalty through personalized service interactions.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Supervisor
Starbucks
Abbotsford, BC
11.2022 - 06.2024
- Supervised daily operations, ensuring compliance with safety protocols and quality standards.
- Trained new team members on operational procedures and best practices to enhance performance.
- Coordinated workflow among staff to optimize productivity and efficiency in service delivery.
- Monitored key performance indicators to identify trends and implement corrective actions as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Customer Representative
Bell Mobility
Chilliwack, BC
11.2022 - 04.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted customers with billing questions, service upgrades, and account management to enhance satisfaction.
- Utilized CRM systems to track customer interactions and improve service response times.
- Collaborated with cross-functional teams to implement process improvements that streamlined operations.
Education
Bachelor of Science - Graphic Design
University of The Fraser Valley
Abbotsford, BCSkills
- Team leadership
- Decision-making
- Safe food handling
- Excellent memory
- Customer service
- Multitasking
- Hospitality and professionalism
- Resolving complaints
- Excellent communication
- Conflict resolution
- Workstation maintenance
- Coordinating orders
- Friendly and outgoing
- Time management
Languages
English
Native or Bilingual
Accomplishments
Promoted to Shift Supervisor within 2 months after becoming a certified Coffee Master; praised by district manager for outstanding performance and leadership.
Certification
Food safe and Starbucks coffee master certification
Timeline
Supervisor
Starbucks
11.2022 - 06.2024
Customer Representative
Bell Mobility
11.2022 - 04.2023
Barista
Starbucks
10.2022 - 10.2025
Bachelor of Science - Graphic Design
University of The Fraser Valley