Kartik Thakur
Surrey,BC
Summary
A Dedicated and certified security guard with a strong foundation in customer service and crisis management, poised to enhance safety for a reputable organization. Proficient in surveillance and safety management, ensuring effective communication and quick response to emergencies. Recognized for exemplary time management skills and maintaining composure under pressure while upholding high standards of professionalism.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard
Red Star Security
Surrey, British Columbia
07.2024 - 11.2024
- Conducted security screenings and bag checks to ensure a secure environment.
- Executed regular patrols to safeguard assets, materials, and staff on site.
- Confirmed worker, contractor, and visitor identities to maintain security.
- Patrolled and safeguarded facilities to deter unauthorized entry outside working hours.
Security Team Member
HDFC bank
Punjab, India
07.2023 - 04.2024
- Performed security patrols and surveillance to identify any suspicious activities.
- Reacted promptly to alarms and emergencies, adhering to bank protocols.
- Writing the incident report and responding quickly to emergencies.
- Coordinated with police to manage and report security issues.
Customer Service Representative
Reliance Digital
Punjab, India
09.2022 - 05.2023
- Team up with diverse departments to enhance efficiency in customer support.
- Processed large volumes of calls successfully, maintaining an average of more than 50 interactions each day.
- Efficiently handled complaints, lowering escalation rates by 30%.
- Maintained comprehensive records in CRM systems for orders, returns, and refunds.
Education
MASTER IN BUSINESS ADMINISTRATION (MBA) -
University Canada West
Vancouver, Canada07.2024
BACHELOR OF COMPUTER APPLICATION (BCA) -
Adarsh Bhartiya College
Punjab, India06.2023
Skills
- Physical stamina and fitness
- Emergency Awareness
- CCTV monitoring
- Effective communication skills
- Critical thinking
- Customer relations
- Co-operation with team members
Certification
- Valid BC security Guard license
- First aid and CPR
Availability
Flexible schedule as the company requires (overnight, day shifts, Weekends)
Timeline
Security Guard
Red Star Security
07.2024 - 11.2024
Security Team Member
HDFC bank
07.2023 - 04.2024
Customer Service Representative
Reliance Digital
09.2022 - 05.2023
MASTER IN BUSINESS ADMINISTRATION (MBA) -
University Canada West
BACHELOR OF COMPUTER APPLICATION (BCA) -
Adarsh Bhartiya College
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