Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
ResearchAssistant

Kartik Sharma

Manager
Surrey,BC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
2
2
Certification

Work History

Manager

Triveni Enterprises
02.2021 - 07.2023
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Manager

Promind Solutions Pvt Ltd
04.2016 - 12.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Post-Baccaleurate Diploma - Computer Science

OPJS University
India
04.2020

Bachelor of Science - Tourism And Hotel Management

OPJS University
India
04.2016

Skills

  • Project Management
  • Staff Management
  • Contract Development and Management
  • Customer Relationship Management
  • Team Leadership
  • Sales and Marketing
  • Business Planning
  • Managing Defaults
  • Coaching and Mentoring
  • Key Performance Indicators (KPI)

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working

Certification

Serve it Right

Selling it Right

Timeline

Manager

Triveni Enterprises
02.2021 - 07.2023

Manager

Promind Solutions Pvt Ltd
04.2016 - 12.2020

Post-Baccaleurate Diploma - Computer Science

OPJS University

Bachelor of Science - Tourism And Hotel Management

OPJS University

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