KARTIK RANA
RESTAURANT CUSTOMER SERVICE
SCARBOROUGH,ONTARIO
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Restaurant Customer Service Representative
Wendy's Fast Food
11.2022 - Current
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Supported fellow team members during busy periods by stepping in to assist when needed.
- Utilized excellent listening skills when taking orders over the phone or in person, ensuring complete accuracy.
- Contributed to team success by consistently meeting or exceeding sales targets.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Managed high-volume phone calls, taking orders accurately and efficiently.
- Demonstrated knowledge of restaurant promotions, driving additional revenue through upselling techniques.
- Coordinated seamless communication between front-of-house and back-of-house teams for optimal workflow efficiency during peak hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Streamlined order processing for faster service and increased efficiency.
- Handled cash transactions accurately, maintaining balanced registers at shift end.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Reduced wait times by quickly clearing tables after guests departed, preparing them for incoming patrons.
- Working side by side as a Line Cook and Front customer service & cash representative when required making sure that there is no delay in making the customers' orders and handing over to them on time .
TEACHING INSTRUCTOR
REDSTONE IELTS INSTITUTE
NANGAL, PANJAB
11.2021 - 05.2022
- Monitored student performance through regular assessments and data analysis, identifying areas for improvement and adjusting instructional strategies accordingly.
- Helped students in polishing their english communication skills.
- Worked as IELTS ( International English Language Testing System ) INSTRUCTOR , teaching and training all four modules Reading , Listening , Writing , Speaking to the students .
- Provided students with individualized instruction to meet proficiency in english learning .
Education
POST-GRADUATE CERTIFICATE - PROJECT MANAGEMENT
ST. LAWRENCE COLLEGE , KINGSTON , ON
ALPHA COLLEGE OF BUSINESS AND TECHNOLOGY 12.2023
POST- GRADUATE CERTIFICATION - HUMAN RESOURCES MANAGEMENT
ST. CLAIR COLLEGE OF APPLIED ARTS AND TECHNOLOGY
DON MILLS , TORONTO , ON05.2023
Bachelor of Arts - HUMANITIES
DAYANAND ANGLO-VEDIC (PG) COLLEGE , SECTOR 10D
CHANDIGARH , INDIA09.2020
Skills
- Customer Service Orientation
- Decision Making
- Adaptability , Flexibility and Multitasking Abilities
- Order Processing
- Interpersonal Skills
- Sales Techniques
- Attention to Detail & Problem Solving
- Menu Knowledge
- Conflict Resolution & Cash Handling
- Patience and Tolerance
- Strong Work Ethic
- Computer Literacy
- Product Knowledge
- Multi-Line Phone Tale Complaint Resolution
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
French
Limited Working
Timeline
Restaurant Customer Service Representative
Wendy's Fast Food
11.2022 - Current
TEACHING INSTRUCTOR
REDSTONE IELTS INSTITUTE
11.2021 - 05.2022
POST-GRADUATE CERTIFICATE - PROJECT MANAGEMENT
ST. LAWRENCE COLLEGE , KINGSTON , ON
POST- GRADUATE CERTIFICATION - HUMAN RESOURCES MANAGEMENT
ST. CLAIR COLLEGE OF APPLIED ARTS AND TECHNOLOGY
Bachelor of Arts - HUMANITIES
DAYANAND ANGLO-VEDIC (PG) COLLEGE , SECTOR 10D
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