Kartik Nagpal
Scarborough,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Tax Processor
Farm Business Consultants
01.2024 - 04.2024
- Identified potential deductions for clients, optimizing their financial benefits during the tax season.
- Reduced errors in tax filings by meticulously double-checking calculations and cross-referencing data inputs.
- Efficiently managed multiple software platforms for accurate electronic filing of client taxes, enhancing overall digital proficiency.
- Recognized for outstanding performance and consistently received positive feedback from clients, colleagues, and supervisors.
- Contributed to office-wide initiatives focused on improving overall productivity and quality of service within the Tax Processing department.
Customer Service Associate
Toys R Us
10.2022 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Sales Supervisor
Clapbox
08.2021 - 07.2022
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
Education
Post-Graduate Diploma - Financial Planning and Wealth Management
Lambton College
Sarnia, ON04.2024
Bachelor of Commerce - Commerce And Business Administration
Guru Gobind Singh Indraprastha University
Delhi, India07.2021
Skills
- Problem Resolution
- Document Review
- Team Collaboration
- Customer Service
- Management Support
- CRM software proficiency
Certification
- Level 2 Personal Tax Certification, Degreed, 2024
- Investment Funds in Canada (IFC), Canadian Securities Institute (CSI), 2023
Timeline
Personal Tax Processor
Farm Business Consultants
01.2024 - 04.2024
Customer Service Associate
Toys R Us
10.2022 - 12.2023
Sales Supervisor
Clapbox
08.2021 - 07.2022
Post-Graduate Diploma - Financial Planning and Wealth Management
Lambton College
Bachelor of Commerce - Commerce And Business Administration
Guru Gobind Singh Indraprastha University
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