Kartik Kaul

Oversaw daily restaurant operations, ensuring smooth front-of-house and back-of-house coordination to deliver exceptional customer experiences.

• Trained 15+ staff members on service standards, food preparation, and customer interaction, enhancing team efficiency and satisfaction.

• Managed work schedules to optimize staffing levels, maintaining operational flow during peak hours while controlling labor costs.

• Responded to customer inquiries and resolved issues promptly, demonstrating merchandise features and assisting with order fulfillment.

• Ensured compliance with health and safety standards, maintaining a clean and organized dining environment.

• Collaborated with kitchen staff to maintain product quality and availability, supporting a high standard of food service.

• Conducted regular team briefings to align staff on operational procedures and customer service goals.

• Provided prompt and courteous service, answered questions, and assisted with loading products
• Demonstrated merchandise features in electronics and appliance areas.
• Maintained current knowledge of technology trends and shared with customers.
• Collaborated with the supervisors on quantity and price details, ensuring accuracy, and resolved discrepancies (e.g., refund correction).
• Set up and maintained product displays, aligned items, and collected stray stock to maintain high product levels.
• Provided technical assistance to customers, troubleshooting basic device issues and answering product-related queries.
• Performed pre-opening and post-closing system checks, supporting minor IT maintenance tasks.

• Assisted in system assembly and repair of embedded and PC systems, gaining hands-on experience with Linux and Windows operating systems.

• Performed soldering and wire add tasks under supervision, with training in IPC-A-610 standards.

• Utilized hot air equipment for multi-lead device repairs, enhancing technical skill set.

• Applied ESD procedures during assembly to ensure component safety and reliability.

• Made pizzas and took orders, ensuring timely and accurate customer service.
• Performed official money count daily, maintaining financial accuracy.
• Opened and closed restaurant, managing operational checklists.
• Maintained ongoing relationships with clients to enhance customer satisfaction.
• Managed store cleaning to uphold hygiene standards.
• Managed inventory and fulfilled orders in a timely manner.
• Handled billing and resolved discrepancies efficiently.
• Contributed to sales growth through effective customer engagement.