Kartick Paul

Manage over 90 drivers.
Respond to over 150 daily calls/texts requests with information about assistance.
Closely monitored dispatch the routes to prioritize which routes need to be done by specific of time and send rescue to drivers who need help.
Communicate with other dispatchers and the owners to get any changes in daily procedures.
Directed investigations to verify and resolve Amazon's requests or drivers complaints.
Follow Amazon rules, work with OTR team to resolve any on-road issues.
Manage over 60 vans. Report, find solution, and set up to fix the vans' issues to make sure they are safe to operate. Ground the vans if needed.
Train new employees in various procedures and gave feedback on daily work performance to increase productivity.
Reward drivers with good performance and encourage to those have better idea to improve in the daily basis. On the other hand, coach drivers with bad performance how to do better.
Collect and keep track inventory including pouches, devices, van keys, gas cards, and chargers, etc...
Discuss the issues as drivers Return to Station (RTS).
Report end of day and make sure to keep everything clean and neat.

Managed over 50 drivers.
Responded to over 40 calls daily calls/texts requests with information about assistance.
Closely monitored dispatch the routes to prioritize which routes need to be done by specific of time and send rescue to drivers who need help.
Communicate with other dispatchers and the owners to get any changes in daily procedures.
Directed investigations to verify and resolve Amazon's requests or drivers complaints.
Follow Amazon rules, work with OTR team to resolve any on-road issues.
Manage over 128 vans. Report, find solution, and set up to fix the vans' issues to make sure they are safe to operate. Ground the vans if needed.
Train new employees in various procedures and gave feedback on daily work performance to increase productivity.
Reward drivers with good performance and encourage to those have better idea to improve in the daily basis. On the other hand, coach drivers with bad performance how to do better.
Collect and keep track inventory including pouches, devices, van keys, gas cards, and chargers, etc...

Addressing customer inquiries, concerns, and grievances across multiple communication channels such as telephone, email, live chat, or social media.

Delivering prompt and accurate information to ensure the utmost customer satisfaction.

Investigating and resolving customer issues or complaints by diligently identifying the underlying cause, presenting suitable solutions, and following up to ensure a successful resolution.

Comprehensive product or service knowledge, including detailed features, pricing, availability, and relevant policies or procedures, enables customers to make well-informed decisions.

Extending technical support to customers encountering difficulties with products, services, or online platforms, adeptly troubleshooting problems and guiding them toward effective solutions.

Cultivating and nurturing positive customer relationships to foster loyalty and instill a sense of trust in the brand.

Proactively engaging with customers to discern their needs, preferences, and feedback, thus continuously enhancing the overall customer experience.

Identifying emerging trends, recurring issues, or areas for improvement and providing recommendations to augment the quality of customer service and elevate customer satisfaction levels.