Summary
Overview
Work History
Education
Skills
Workauthorization
Timeline
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Karthikeyan Munuswamy

Karthikeyan Munuswamy

Cambridge,Ontario

Summary

Project Lead proficient in Software Development Life cycle with 7+ years of experience working in Agile and Waterfall environments. Thrive to drive business requirements into innovative solutions through effective negotiations and advocacy. Technical Skills Testing Tools Postman Methodology Agile Scrum, Waterfall RDBMS MySQL Operating Systems Windows, MAC OS Languages Java, SQL Test Management HP ALM / Quality Center, JIRA, X Ray Test Management Tool Version Control Git, GitHub IT Project Life cycle Scope & Schedule Management Cost & Budget management Risk Management Resource management Effort estimation Defect and Root cause analysis. Process Improvement Vendor management Value-added leadership Cross-Functional team management Interpersonal and team skills Conflict resolution Stakeholder and Team engagement Effective communication Agile mindset

Overview

9
9
years of professional experience

Work History

Senior Associate |Test Lead| Scrum Master

Cognizant Technology Solutions
12.2022 - Current
  • Leadership role in migrating to REACT Migrations roll out and implementations for a banking account center project
  • Coordinated UAT across various agile towers, business stakeholders and technical groups
  • Developed project scope document, define parameters and author the Statement of work (SOW), and obtain consensus on the project deliverables and acceptance criteria
  • As a Test lead, involved in analyzing the requirements, test plan, test scenarios, “Go Live” execution defect management and sign off
  • Tested in different cross browsers, mobile testing for account management web pages
  • Coordinated with Vendors for Web targeting testing, completed with Zero production defects
  • Create Responsibility Assignment Matrix (RAM)
  • Coordinated with offshore delivery team, periodic performance reporting to the client, on call support for defects
  • Participated in PI events and led the team to identify the dependencies and Risks at early stages
  • Effectively conduct difficult negotiations and resolve conflicts
  • Leading multiple, cross functional, international teams in the planning, execution, monitoring, control, and delivery
  • Earned stakeholder trust and confidence in IT and PMO by building tight alignment between business strategy and corresponding IT strategy at various organization
  • Following Agile Project Management Methodology, successfully delivered projects within the projected time frame
  • Led and trained a team of 15 across 2 continents on all scrum ceremonies- from Planning till Retrospective
  • Managed day to day activities (Issue tracking, risk mitigation) and facilitated with project team meetings
  • Worked with other Scrum experts to increase the effectiveness of the scrum application throughout the organization
  • Have worked with Zeta Banner vendor for testing requests on web targeting and exposure to Finacle testing
  • Engaged with Product owner on artifacts – Product and Spring Backlog, and Sprint and Release Burn down charts
  • Helped the team members to define MVP and Foster a dedicated team environment, leading a user acceptance testing for the project team members’ charter
  • Managed and facilitated all Sprint activities including Sprint planning, Daily Scum Meeting / stand-up, Sprint demos and Sprint retrospective
  • Environment: JIRA, Microsoft Office365, Webex, Google meet, Office365, Webex, Cisco Jabber.

System Lead

Persistent System
Waterloo, Canada
08.2022 - 12.2022
  • End to End testing for the ticketing tool – Anakage
  • Developed Test Plan and Test Cases from various documents – User Story, Use Case, Functional Requirement Document (FRD), and Design document
  • Leading, mentoring, training and coaching for growth and high-performance teams
  • Worked with the Product owner to ensure proper balance between features and the working software
  • Trained scrum team and the Product owner on JIRA, Agile requirements, Backlog creation/prioritization and scrum ceremonies
  • Ensured each user story qualifies the INVEST principle with the right Definition of readiness, Done and Acceptance criteria
  • Promoted transparency by ensuring all scrum events take place to facilitate opportunities to Inspect and Adapt
  • Helped the team members to define MVP and MMP of their work
  • Transformed the team’s waterfall mindset to Agile by introducing firsthand exercises
  • Identifying the test scope, drafting the testing scenarios and test cases for the production roll out
  • Involved in executing Functional Testing, Regression Testing and Smoke Testing
  • As Team lead scheduled testing and documents walkthrough, review, report, and Update HP – ALM & Jira to measure the testing process and requirement progress
  • Insightful professional with knowledge of entire software development and testing life cycle from requirement analysis to system study, designing, testing, de-bugging, reporting and documentation
  • Comprehensive knowledge and experience of software testing methodology like Agile (Kanban) and Waterfall model
  • Assist 3rd Party vendors when issues arise
  • Providing Video Conference devices L1 & L2 support on Cisco, Samsung, LG
  • Assisting users with WIFI assistance in VC room
  • Demonstrable analytical capability
  • Image deployments using SCCM
  • Software Installation, Patching Updates and remediations using SCCM
  • High capacity for learning and highly collaborative.

SENIOR SUPPORT ENGINEER

Cognizant Technology Solutions
Mississauga, Canada
07.2021 - 07.2022
  • Provide quality Tier I & II support to end-users including complex support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network
  • Help Desk support, the IT Support Specialist acknowledges assigned Help Desk tickets in a timely manner
  • Experience in Service Now ticketing tool
  • Managing Service now queue for Deskside L2 team and reporting
  • Managing users in Active directory and azure active directory domain services
  • Configuring MDM and Troubleshooting iOS devices and Android
  • Install, configure, and troubleshoot hardware, including laptops, printers, peripherals, network equipment
  • Managing device through Microsoft mobile device management
  • Install, configure, and troubleshoot telecommunication solutions, including Audio/Visual equipment, conference supporting Meeting room equipment's and Auditoriums
  • Record, track, and maintain local IT asset inventory in the asset management Service Now database
  • Provide training to users related to desktop products.

Quality Assurance Tester

SYSTECH
Tiruchirappalli
09.2015 - 11.2019
  • Analyzed requirements, documentations and testing documentations for requirement testing such as BRD, Test plans, Test Strategy and User stories
  • Experience in DB testing and workable knowledge in SQL
  • Created Test runs, Test Cases, Bug tracking, Process flow diagrams from the functional documents and reported bugs using Quality Center
  • Reporting end of the day report to project managers
  • Developing Test plans/Test Strategy and Review/prepare test scripts and defects
  • Reviewing testing activities within the team to ensure high quality deliverables
  • Producing and prioritizing bug reports and preparing test status reports to share with the management
  • Communicated with Development Team, Technical Support, Business Support to resolve the issues
  • Analyzed requirements, functional specification & required documents for Manual Testing
  • Reviewed and updated Requirements Traceability Matrix (RTM) that satisfy all required projects test conditions
  • Performed black box/functional testing, regression testing on Application Under Test and manual testing on various modules of the Application
  • Involved in re-evaluating the test cases and closing the defect
  • Participated in daily, weekly meetings and technical reviews.

Education

Bachelor of Sciences -

SIVET College
Chennai, Tamil Nadu
06.2009

Skills

  • Postman
  • Agile Scrum
  • Waterfall
  • MySQL
  • Windows
  • MAC OS
  • Java
  • SQL
  • HP ALM / Quality Center
  • JIRA
  • X Ray Test Management Tool
  • Git
  • GitHub
  • IT Project Life cycle
  • Scope & Schedule Management
  • Cost & Budget management
  • Risk Management
  • Resource management
  • Effort estimation
  • Defect and Root cause analysis
  • Process Improvement
  • Vendor management
  • Value-added leadership
  • Cross-Functional team management
  • Interpersonal and team skills
  • Conflict resolution
  • Stakeholder and Team engagement
  • Effective communication
  • Agile mindset

Workauthorization

Canadian Citizen

Timeline

Senior Associate |Test Lead| Scrum Master

Cognizant Technology Solutions
12.2022 - Current

System Lead

Persistent System
08.2022 - 12.2022

SENIOR SUPPORT ENGINEER

Cognizant Technology Solutions
07.2021 - 07.2022

Quality Assurance Tester

SYSTECH
09.2015 - 11.2019

Bachelor of Sciences -

SIVET College

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Karthikeyan Munuswamy