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Karthikeyan Durai
Lloydminster,Canada
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Restaurant General Manager
Kentucky Fried Chicken
Vermilion, Canada
03.2023 - Current
- Managed daily operations to ensure smooth functioning of the restaurant.
- Attracts Customers by developing and implementing new promotions
- Drove business growth by identifying cross-selling and upselling opportunities.
- Implemented strategies for acquiring and retaining customers effectively.
- Provide escalated support for frontline staff in resolving customer issues, ensuring high levels of satisfaction and customer retention.
- Knowledge of budgets, inventories and cost controls for FOH and BOH
- Identified competitors and prepared financial reports to inform strategic decisions.
- Establishes restaurant business plan by surveying restaurant demand: conferring with people in the community
- Project the sales and analyses and estimates
- Manage complex transactions, ensuring adherence to banking policies, compliance regulations, and operational standards.
- Accomplished company goals by taking ownership of new requests and exploring opportunities for added value.
Senior Restaurant General Manager
Kentucky Fried Chicken
Singapore
11.2011 - 01.2023
- Direct day-to-day operations, implement procedures for efficiency, and execute long-term, strategic business goals.
- Monitor revenues, control costs (inventory, food, labor), and manage budget targets to maximize profitability.
- Build rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
- Liaised with compliance and risk department to eliminate procedural errors and minimize operational and reputational risks.
F&B Supervisor
Le Royal Meridien
Chennai, India
09.2008 - 08.2011
- Oversaw daily operations of lodging establishment, achieving high guest satisfaction and maintaining staff efficiency and profitability.
- Managed staff and departments (housekeeping, front desk, maintenance), handled budgeting and financial reporting, enforced safety standards, and implemented marketing strategies to enhance occupancy.
Education
Post-Graduate Certificate - Diploma in Tourism and Hospitality management
PSB Academy
Singapore01-2020
Diploma - hotel management and catering technology
Best Industrial School of Hotel Management And Catering Technology
Tamilnadu india01-2006
Diploma - Computer Application
Sun software College
01-2004
Skills
- Staff leadershipion
- Client relationship management
- Client relations
- Sales Forecasting
- Budget Management
- Cash management
- Operational efficiency
- Client relations
- Strategic planning
- Multitasking and organization
- Problem solving
- Effective communication
- Conflict resolution
Certification
- Food Safety Certification Program (Canada)
- Excellent Service Award (Singapore)
- P&L Budget program (KFC Singapore)
Accomplishments
- 2017 Best BSC score among region and selected for Champions club happened in Bali (Indonesia).
- 2018 Best AOP and CP of the year Incentive trip to Korea.
Timeline
Restaurant General Manager
Kentucky Fried Chicken
03.2023 - Current
Senior Restaurant General Manager
Kentucky Fried Chicken
11.2011 - 01.2023
F&B Supervisor
Le Royal Meridien
09.2008 - 08.2011
Post-Graduate Certificate - Diploma in Tourism and Hospitality management
PSB Academy
Diploma - hotel management and catering technology
Best Industrial School of Hotel Management And Catering Technology
Diploma - Computer Application
Sun software College