KARTHIKA THEKKOOT VIJAY KUMAR
Business Administrator | Customer Service & Operations Specialist
Windsor,ON
Summary
Business Administrator and Customer Service Professional with a strong background in Property Management, and Airport Operations and customer services.
Highly motivated management professional with extensive experience in leading administrative operations and delivering exceptional customer service. Proven ability to streamline workflows, enhance operational efficiency, and build successful teams. Skilled in developing and implementing effective policies and procedures to achieve high levels of customer satisfaction and organizational success.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Business Administrator
7th Heaven Property Management
05.2023 - 05.2024
- Managed and maintained the property management database and filing systems, ensuring accurate and organized records of leases, contracts, and tenant information
- Handled tenant inquiries and complaints professionally and promptly, resolving issues to maintain high tenant satisfaction
- Prepared lease agreements, renewals, and related documentation in compliance with company policies and legal requirements
- Coordinated with maintenance staff and contractors to schedule repairs and inspections, ensuring properties met safety regulations
- Executed regular administrative tasks, including correspondence, appointment scheduling, and customer inquiries
- Monitored executive and site schedules to coordinate meetings and corporate events.
Business Development Executive
TuTAR Infusory Future Tech Labs Pvt. Ltd.
05.2021 - 12.2021
- Maintained records of all sales activities, including customer interactions, presentations, proposals, and quotes
- Presented products and services to prospects and conducted product demonstrations
- Analyzed data to identify trends and customer needs, proposing areas for improvement
- Created sales presentations, conducted seminars, and participated in meetings
- Communicated directly with customers and partners to build strong business networks and relationships.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Customer Service Officer
Inter Globe Aviation (IndiGo Airlines)
02.2019 - 05.2020
- Assisted passengers with flight bookings, ticketing, and inquiries related to travel itineraries
- Managed check-in and boarding processes, ensuring compliance with airline policies and security regulations
- Provided specialized assistance to passengers with unique needs, including unaccompanied minors and passengers with disabilities
- Coordinated with ground staff, flight crew, and departments to ensure timely departures and effective handling of customer inquiries
- Facilitated pre-flight safety briefings, informing passengers about safety procedures and emergency protocols
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Business Management - Human Resources
Lambton College
Mississauga, ON 05.2022 - 08.2023
BBA - General Studies
Aurora Degree And PG College
Hyderabad, India 05.2015 - 05.2018
Skills
- Administrative Support & Document Formatting
- Microsoft Office (Word, Excel, Outlook)
- Billing & Financial Record Management
- Event & Meeting Coordination
- Teamwork and collaboration
- Customer service
- Attention to detail
Certification
Serving Customers in a continuously changing world (LinkedIn Learning)
Timeline
Business Administrator
7th Heaven Property Management
05.2023 - 05.2024
Business Management - Human Resources
Lambton College
05.2022 - 08.2023
Business Development Executive
TuTAR Infusory Future Tech Labs Pvt. Ltd.
05.2021 - 12.2021
Customer Service Officer
Inter Globe Aviation (IndiGo Airlines)
02.2019 - 05.2020
BBA - General Studies
Aurora Degree And PG College
05.2015 - 05.2018
Serving Customers in a continuously changing world (LinkedIn Learning)
PowerPoint 2019 Essential Training (LinkedIn Learning)
Marketing Tools: Digital Marketing Tools and Services (LinkedIn Learning)
Excel 2021 Essential Training (Office 2021/LTSC) (LinkedIn Learning)
Building an Integrated Online Marketing Plan (LinkedIn Learning)
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