Karthik Payila

Projects:

Insurance Desktop (In house application) Collaboration with Microsoft Dynamics: Is an Enhanced record maintenance system for North American Insurance business

• Integrated with multiple API integrations with Duckcreek for policy handling
• Worked with multiple lead Underwrites dealing in a variety of Business and coverage to provide enhancements to the system
• Worked with Azure Devops, MSD 365, SHP and Azure Integrations
• Worked on enhancements for a system like an ERP that maintains broker information

Submission Scoring Project: Gives a strategic solution to prioritize the business selection by the Underwrites and the clearance teams

• Collaborated with global heads to determine key attributes and weightage for submission scoring
• Worked with the Head of Data and Innovation to design a matrix for providing the satisfactory score
• Worked with IT teams to resolve technical issues and implement changes
• Developed and delivered project reports and presentations to stakeholders
• Ensured compliance with industry regulations and standards
• Worked with Azure Devops, MSD 365, Azure Integrations, SHP and Duckcreek

Bordereau Ingestion Tool Build Project- To Streamline monthly DUA policy feed ingestion from external third-party brokers for Downstream Financial System

• This helped the business to migrate from a legacy system which had many pain points
• Performed current state and future analysis
• Performed FIT GAP analysis for the data
• Collaborated with the Head of Delegated Operations Manager for P&C business to gather requirements on the system build
• Prepared detailed Process Flow Diagrams, BDDs, BRDs and FRDs
• Worked with UI/UX team to design the user experience of the system
• Worked with IT teams to resolve technical issues and implement changes
• Utilized SQL Management Studio to:
• Exposure towards Design and develop database schemas
• Optimize database performance and ensure data integrity
• Write and execute SQL queries and stored procedures
• Collaborated with architects to design solutions for tool development
• Conducted testing and quality assurance for tool functionality
• Developed and delivered training to end-users on tool usage
• Worked with JIRA, Azure Devops, SQL DB, Java based application and React based UI/UX

Projects: Enterprise Content Management System

• Gathered and documented business requirements, creating use cases and user stories
• Collaborated with the development team to deliver the portal
• Collaborated with multiple department heads for requirements review sessions and demos
• Ensured regulatory adherence and compliance in portal development
• Conducted testing and quality assurance for portal functionality
• Developed and delivered training to end-users on portal usage
• Collaborated with stakeholders to gather feedback and improve the portal
• Worked with JIRA, Python based system, Azure Integration and SHP.

Projects: Customer Support Website Enhancement

• Worked with North American Marketing head to gather requirements for enhancements
• Ensured regulatory adherence and compliance in website enhancements
• Collaborated with IT teams to resolve technical issues and implement changes
• Conducted testing and quality assurance for website functionality
• Developed and delivered training to end-users on website usage
• Collaborated with stakeholders to gather feedback and improve the website
• Worked with Azure Devops, Java bases Web applications development.

Projects: Support and maintenance for a Record Handling System

• Worked with lead underwriters to gather requirements for policy handling and underwriting processes
• Collaborated with the development team to deliver solutions
• Ensured compliance with industry regulations and standards
• Conducted testing and quality assurance for system functionality
• Developed and delivered training to end-users on system usage
• Collaborated with stakeholders to gather feedback and improve the system.