Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Karthik Kannan

Karthik Kannan

Toronto,ON

Summary

  • 12+ years (Inclusive of 20 months of Canadian Experience) of IT experience and established core competency in the areas of Quality Consulting, Agile Implementation, Process Improvements, Process Definition, Customer Management, Implementation, Training, Facilitation, Audits & assessments, and Metrics Analysis.
  • Expertise in CMMI Dev, TMMI, Agile Consulting and Lean. Process definitions aligned to process model or framework like CMMI /TMMI/Agile and building up the QMS for customer-specific engagements. Experience in activating and implementing the Agile ways of working.
  • Early Warning System for alerting projects on critical and high risks on contractual commitments, Schedule, Process and Product.
  • Expertise in performing IT-QA project audits, gating checks and facilitate remediation of gaps identified. Training to the team members on the Models and Processes.
  • Ensuring adherence to quality norms throughout the implementation process. Helped projects to transform from traditional methodology to Scrum Framework.
  • Strong analytical, leadership, problem solving, decision making skills and understanding the business context by breaking down complex problems and recommend innovative solutions.
  • Excellent communication skills and extensive experience working with clients and partners.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
7
7
Certification

Work History

Solution Architect

HCL CANADA INC
01.2022 - Current
  • Plan and support TMMI process maturity (Level 3) implementation and ensure that programs achieve targeted maturity levels
  • Harmonize customer process with Model requirements and Industry Best Practice based on relevancy
  • Gap Analysis of the Process and practices, Definition of processes, create project specific test lifecycle & defect lifecycle
  • Involved in brainstorming risks and issues along with team to arrive at mitigation plan
  • Implementation of defect management tool including setting up of defect phases & workflow
  • Managed system testing as part of program to ensure non-seepage of defects to customer
  • Defined standards and best practices for software development life cycle processes.
  • Built dashboards providing insights into system health and usage patterns enabling proactive decision making.
  • Worked closely with customers to understand their pain points and develop strategies for resolving them quickly and efficiently.
  • Identified opportunities to leverage existing technologies to improve efficiency and reduce costs.
  • Assisted product owners in creating clear acceptance criteria so that developers can deliver expected results accurately and efficiently.
  • Mentored team members on Agile principles and best practices to ensure successful implementations of Scrum methodology.
  • Supported Product Owner in maintaining healthy product backlog by refining user stories into smaller tasks during grooming sessions.
  • Conducted regular training sessions for team members focusing on scrum values and principles as well as best practices around agile methodologies.
  • Interacted with customers regularly throughout release cycle gaining valuable insights into their requirements and expectations from product being developed.
  • Ensured compliance with Agile processes across all projects while ensuring delivery of high quality products within agreed timelines.
  • Facilitated collaboration between cross-functional teams including developers, QA engineers, UX designers and other stakeholders.
  • Collaborated with senior management to define objectives for each release cycle based on customer feedback.
  • Organized and maintained user stories, backlogs and task boards in JIRA for effective project tracking.
  • Created reports that highlighted key deliverables achieved during each sprint cycle.
  • Facilitated daily stand-up meetings to ensure team collaboration and progress tracking.
  • Reviewed code quality standards and ensured adherence throughout development process.
  • Coached teams on Agile and Scrum methodology best practices, including sprint planning, retrospectives, and user story creation.
  • Developed training materials for onboarding new members into Scrum team.
  • Established metrics and reporting mechanisms to track progress and ensure transparency.
  • Identified areas of improvement in existing process flows by conducting regular retrospective sessions with team.
  • Monitored team performance metrics such as velocity, cycle time, burn-down charts.

Lead Consultant

HCL Technologies Ltd
09.2018 - 12.2021
  • Organized workshops to share knowledge with colleagues and clients, enabling them to gain better understanding of services.
  • Provided technical guidance and support to junior consultants during course of projects.
  • Identified opportunities for process improvement within existing systems and procedures.
  • Suggested actionable recommendations to improve client satisfaction. Wrote and edited reports, proposals, and presentations for clients.
  • Collaborated with cross-functional teams across multiple locations to ensure quality standards were met.
  • Led planning sessions for sprints, releases, and roadmaps for more than 5 projects across the portfolios like Medical, Aero, Banking, Financial Services LOB's.
  • Advised management on strategies for improving customer experience.
  • Trained team members on best practices for working in Agile environment.
  • Assisted in resolving conflicts among team members through active listening skills and open communication channels.
  • Mentored product owners in backlog grooming and user story writing. Collaborated with stakeholders across departments to ensure successful implementation of Agile initiatives.
  • Developed metrics to measure team performance and progress against goals. Conducted workshops for team members to understand fundamentals of Agile methodology.
  • Established relationships with key personnel at client organizations, fostering trust and collaboration.
  • Managed project teams to deliver high-quality solutions that met customer requirements within budget constraints.
  • Identified areas for improvement of operational processes, leading to enhanced efficiency and cost savings.
  • Created detailed reports outlining progress against objectives, allowing stakeholders to monitor performance effectively.
  • Created dashboards and Monitored KPIs in JIRA provided regular updates to senior management.

Senior Lead Quality Assurance

Infosys Ltd
06.2015 - 08.2018
  • Communicated directly with QA team to resolve user-reported problems and questions.
  • Coached and motivated 5-person QA team to develop competencies.
  • Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
  • Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
  • Plan and support TMMI process maturity (Level 5) implementation and ensure that programs achieve targeted maturity levels.
  • Harmonize customer process with Model requirements and Industry Best Practice based on relevancy
  • Gap Analysis of the Process and practices, Definition of processes, create project specific test lifecycle & defect lifecycle.
  • Assisted in root cause analysis investigations during post-release defect resolution efforts.
  • Provided technical guidance on software design decisions related to quality assurance requirements.
  • Maintained up-to-date knowledge of industry trends and developments related to Quality Assurance best practices.
  • Analyzed customer feedback to identify areas for improvement in product quality.
  • Created detailed test plans and strategies for software development projects, ensuring accuracy of product features prior to launch.
  • Participated in Agile Scrum methodology meetings to determine sprint goals and review progress against defined milestones.
  • Ensured that all deliverables met highest standards of quality through rigorous review cycles throughout SDLC lifecycle.
  • Utilized bug tracking systems such as JIRA to document reported defects.
  • Providing consultancy to various projects and preparing them for external Audits/Certifications/Assessments. (CMMI/ TMMI/ ISO 9001)
  • Delivering periodic reports to Delivery Management on hygiene status, process performance status along with details of initiative rollout status.
  • Brainstorming risks and issues along with team to arrive at mitigation plan.

Software Engineer

HCL Technologies Ltd
05.2011 - 05.2015
  • Continuous guidance on statistical concepts for High maturity practices (CMMI 1.2 certification).
  • Hands on experience in defining measures, indicators and measurement systems
  • Proficient in Statistical data modeling by using Regression Techniques (Process performance models).
  • Expertise in quality related statistical tools and techniques.
  • Conducted live meeting sessions for Quality managers & Project managers on understanding of fishbone diagram, capability and stability analysis, Regression model building (PPM),Logistic Regression model, Hypothesis testing & Correlation analysis.
  • Guidance to MC team members for PPM Building , Crystal Ball Simulation, Capability analysis, Stability analysis , Box plot analysis and other Statistical tools required in project context.
  • Initiating team for data collection, data validation and Data mining.
  • Taken care of data analysis, inference of results, report preparation and publishing reports and maintaining reports in repository.
  • Presentation of results to senior management people and other team members.
  • Conducted and participated in daily and weekly calls of Metric council for smooth flow of work.
  • Taking care of initiatives for process improvement in terms of analysis and data collection.
  • Statistical analysis & solutions for BFSI CMMI Process Improvement.
  • Excellent Data analytical skills with proficiency in writing data reports and delivering presentations.
  • Usage of Oracle Crystal Ball Tool to do Sensitivity analysis and Process Composition. Proficient in trend analysis.
  • Participated in project reviews and other project status meetings, periodical status reporting to PM and PMO Team.
  • Prepared dashboards and documented as per document management guidelines and are stored live and updated in central repository.
  • Process facilitation in projects in advising teams benefits of each processes and practices.
  • Conduct process trainings; Schedule and track process trainings; assess team's process awareness through surveys/tests/audits.

Education

MBA - International Business

Pondicherry University
Tamilnadu, India
05.2014

Bachelor of Engineering - Electrical And Electronics

Prathyusha Institute of Technology And Mgmt
Tamilnadu, India
04.2011

Skills

  • Client Relationship Management
  • Project Management
  • Agile Principles
  • Atlassian JIRA
  • Complex Problem-Solving
  • Continuous Improvement Process

Accomplishments

  • One of the core member conducted all Statistical analysis and preparation of reports in the journey of achieving CMMI level 5 Certification in the BFSI HCL unit. We are first members achieved the Level 5 certification within the HCL.
  • Awarded with Team Performer for successful Critical application deployment to live in leading banking sector

Certification

  • SAFe 4 Agilist- Scaled Agile
  • Intro to CMMI For Dev & SVC 1.3 Level 5 - Infosys
  • TMMI Overview - HCL
  • Lean IT in practice - ASQ
  • Software Quality Analyst - HCL
  • DevOps Fundamentals - HCL
  • Agile Foundation -HCL

Timeline

Solution Architect

HCL CANADA INC
01.2022 - Current

Lead Consultant

HCL Technologies Ltd
09.2018 - 12.2021

Senior Lead Quality Assurance

Infosys Ltd
06.2015 - 08.2018

Software Engineer

HCL Technologies Ltd
05.2011 - 05.2015

MBA - International Business

Pondicherry University

Bachelor of Engineering - Electrical And Electronics

Prathyusha Institute of Technology And Mgmt

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Karthik Kannan