Field Service Engineer
Alberta Gaming and Liquor Commission
Calgary, CA
Feb.2024 - Current
- Hands on working experience with field instruments, installation, commissioning, calibration, maintenance, troubleshooting, failure analysis, repairs and ongoing improvement efforts including function testing and loop checking.
- Site Walkdowns for Electrical, Instrumentation & Control work scope including fabrication, transmission and distribution areas of the manufacturing plant in a fast-paced environment as a part of field work and field engineering. Checked the wiring for Junction Boxes, Instruments and cabinets.
- Developed and implemented engineering solutions, technical documentation, including design specifications, reports, and presentations to enhance system performance.
- Collaborated with teams working on preparing Instrument Datasheets, Procurement Support Documents, Design Documents, Material Requisition packages for Quotation (MRQ), Technical Bid Summary and Material Requisition packages for Purchase (MRP).
- Managed and upgraded IGT software baseline 2.0, on Video Lottery terminals maintaining an efficient product portfolio for complex technical equipment to ensure seamless field service operations completing necessary SAP verifications.
- Diagnosed equipment malfunctions through analysis of customer complaints and reports.
- Coordinated with cross functional teams in design specification meetings to align departmental efforts with business goals.
- Worked on enhanced tracking efficiency by 22% through developing SQL queries, stored procedures and SSRS reports for fault data analysis.
- Maintained up-to-date knowledge on technical publications for efficient equipment troubleshooting.
- Enhanced safety procedures via meticulous instrument calibration during field service operations, resulting in a 30% reduction in customer downtime.
