Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Karthiga Arulmozhi

Montreal,QC

Summary

Experienced Support Engineer familiar with user support and root cause analysis. Active listening and Analytical problem solving skills. Enhance customer experiences by employing service oriented behaviors, understanding customer desires, and providing customized solutions to retain customers by building loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Support Engineer

Cybernet Slash Support,
08.2011 - 09.2013

Client : Belkin Tech support


To provide technical support for the customers residing at the US, Canada and Australia for the Belkin networking products like network adapter, routers, switches etc.


Roles & Responsibilities


 Configuring the networking products (Routers, Gateway, Network adapters)
 Supporting the customers with technical queries
 Maintaining AHT and CSATS

Education

Bachelor of Technology - Information Technology

SCSVMV University
Tamilnadu, India
10.2011

Skills

  • Multitasking
  • Data Entry
  • Upselling
  • Customer Retention
  • Conflict Resolution
  • Attentiveness
  • Revenue Generation

Languages

English
Full Professional
Tamil
Native or Bilingual

Certification

Masters of Data Analysis/ Data science -Simplilearn bootcamp

Interests

  • Painting
  • Reading
  • Music
  • Travelling


Timeline

Support Engineer

Cybernet Slash Support,
08.2011 - 09.2013

Bachelor of Technology - Information Technology

SCSVMV University
Karthiga Arulmozhi