Experienced Support Engineer familiar with user support and root cause analysis. Active listening and Analytical problem solving skills. Enhance customer experiences by employing service oriented behaviors, understanding customer desires, and providing customized solutions to retain customers by building loyalty.
Client : Belkin Tech support
To provide technical support for the customers residing at the US, Canada and Australia for the Belkin networking products like network adapter, routers, switches etc.
Roles & Responsibilities
Configuring the networking products (Routers, Gateway, Network adapters)
Supporting the customers with technical queries
Maintaining AHT and CSATS
Masters of Data Analysis/ Data science -Simplilearn bootcamp