Karthiga Arulmozhi
Montreal,QC
Summary
Experienced Support Engineer familiar with user support and root cause analysis. Active listening and Analytical problem solving skills. Enhance customer experiences by employing service oriented behaviors, understanding customer desires, and providing customized solutions to retain customers by building loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Support Engineer
Cybernet Slash Support,
08.2011 - 09.2013
Client : Belkin Tech support
To provide technical support for the customers residing at the US, Canada and Australia for the Belkin networking products like network adapter, routers, switches etc.
Roles & Responsibilities
Configuring the networking products (Routers, Gateway, Network adapters)
Supporting the customers with technical queries
Maintaining AHT and CSATS
Education
Bachelor of Technology - Information Technology
SCSVMV University
Tamilnadu, India10.2011
Skills
- Multitasking
- Data Entry
- Upselling
- Customer Retention
- Conflict Resolution
- Attentiveness
- Revenue Generation
Languages
English
Full Professional
Tamil
Native or Bilingual
Certification
Masters of Data Analysis/ Data science -Simplilearn bootcamp
Interests
- Painting
- Reading
- Music
- Travelling
Timeline
Support Engineer
Cybernet Slash Support,
08.2011 - 09.2013
Bachelor of Technology - Information Technology
SCSVMV University
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