KARTHICK SIVALINGAM
London,Canada
Summary
IT Technician with a strong background in process improvement and technical support. Coached over 30 associates, resulting in a 20% increase in productivity. Proven communication skills and technical proficiency ensure efficient operations and high customer satisfaction. Expertise in end-user assistance and time management, consistently surpassing safety, quality, and productivity benchmarks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Freelancer IT Technician
Self Employed
London, ON
07.2023 - Current
- Configured workstations for seamless home office integration.
- Created documentation detailing troubleshooting steps for diverse IT issues.
- Troubleshot system issues related to network connectivity, software installation, and printing.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Assisted with application deployment and updates for existing software.
- Cultivated strong communication skills to enhance relationships with business partners and vendors.
- Demonstrated technical proficiency in end-user computing across devices and networking.
- Completed training courses to strengthen retail domain knowledge and IT support capabilities.
Fulfillment Associate
Amazon
Ajax, ON
10.2021 - 03.2023
- Coached and trained new associates on performance resulting in a significant improvement in UPH (Unit per Hour) performance.
- Demonstrated ability to manage over 45 associates while exceeding all goals of safety, quality, and productivity.
- Played the role of Ambassador and explained the Ship Dock processes to the new associates which helped them to show good productivity.
- As a CPT chaser departed trailers on time with no missed items: ensuring delivery of smiles for approximately 30000 customers during peak 2021.
- Ensuring successful area performance and reporting and feedback of associate performance.
- Performing project activities in the ship-dock area as assigned by the leadership team like Area Organization, labelling etc.
- Coaching and assisting associates to keep work area clean and organized.
- Assisting leadership team as directed and guided, actively participating, and contributing on ways to improve and/or optimizing the ship-dock procedures
- Fully understanding workflow and daily production goals
- Coached and trained about the ship dock processes to managers in other Fulfillment centers.
- Key Accomplishments:
- Received Appreciation and award for training new hires about the entire Ship Dock End to End process.
- Led the CPT chase Team with new associates and ensured timely release of the trailer.
- As an ambassador mentored 30+ associates about the ship dock processes and clarify all the queries related to the ship dock process.
Education
Diploma - Electronics and Communication Engineering
RMD College
Chennai,India05-2007
Skills
- Process improvement
- IT documentation
- Time management
- Customer service and support
- Technical support
- End-user assistance
Certification
VALID Driver’s License class ‘G’
Timeline
Freelancer IT Technician
Self Employed
07.2023 - Current
Fulfillment Associate
Amazon
10.2021 - 03.2023
Diploma - Electronics and Communication Engineering
RMD College
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