Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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KARTHEEPAN THAVASOTHY

585 Pleasant Ridge Ave, Thornhill ,ON

Summary

Experienced IT Service Desk Specialist with a strong background in technical support, hardware/software troubleshooting, and IT service management. Extensive knowledge in Microsoft technologies, healthcare applications, and network troubleshooting. Skilled in providing end-user training, creating documentation, and resolving issues. Eager to contribute problem-solving abilities to support Humber River Health\'s IT infrastructure.

Overview

3
3
years of professional experience

Work History

Software engineer

My Dynamica (Pvt) Ltd
03.2023 - 03.2024
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance
  • Analyzed proposed technical solutions based on customer requirements
  • Developed scalable and maintainable code, ensuring long-term stability of the software

Associate software engineer

Wappsta
08.2022 - 05.2023
  • Company Overview: Germany
  • Collaborated with a team to analyze system solutions based on client requirements
  • Participated actively in code review sessions, promoting adherence to established coding standards within the team
  • Developed well-organized training materials for end-users, enabling seamless adoption of new software features
  • Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients
  • Germany

Associate software engineer

My Dynamica (Pvt) Ltd
04.2022 - 03.2023
  • Collaborated with a team to analyze system solutions based on client requirements
  • Participated actively in code review sessions, promoting adherence to established coding standards within the team
  • Contributed to design and implementation of RESTful API, leading to easier integration with other systems

Associate software developer

Dynamic
08.2021 - 03.2022
  • Acted as the first point of contact for IT-related request troubleshooting issues related to hardware, software, applications and telecommunications
  • Provide remote and on-site support, leveraging tools such as SNS, remote desktop utilities and knowledge base documentation
  • Delivered IT training to clients and developed manuals and technical documentation
  • Recorded, categorized and tracked service request using a central ticketing system, ensuring efficient incident management

Education

Diploma in Business Administration -

Eton College
Vancouver, British Columbia
08.2025

Bachelor of Science - Information Technology

Sri Lanka Institute of Information Technology
03.2022

Skills

  • C#
  • Code Review
  • CSS
  • HTML
  • ITIL
  • Java
  • JavaScript
  • JQuery
  • Laravel
  • Expertise in Microsoft SQL Server
  • Experienced with Microsoft Windows Operating System
  • PHP
  • React
  • REST
  • Expertise in SNS Ticketing
  • Visual Studio
  • Vuejs
  • NET
  • Email Management Expertise
  • Experience with Meditech Systems
  • Network Configuration
  • WAN troubleshooting
  • My SQL
  • Microsoft Office Suite
  • Visual Studio Code
  • Citrix Desktop environment
  • End-User Instruction
  • Documentation Design and Management

Accomplishments

  • Increased code efficiency by 25% in major project, enhancing application performance.
  • Reduced incident response time by 30%, improving client satisfaction scores significantly.
  • Completed 95% of projects on time, surpassing team's expectations consistently.
  • Developed training materials for 100 users, resulting in seamless software adoption.

Languages

English
Professional Working
Tamil
Native or Bilingual

Timeline

Software engineer

My Dynamica (Pvt) Ltd
03.2023 - 03.2024

Associate software engineer

Wappsta
08.2022 - 05.2023

Associate software engineer

My Dynamica (Pvt) Ltd
04.2022 - 03.2023

Associate software developer

Dynamic
08.2021 - 03.2022

Diploma in Business Administration -

Eton College

Bachelor of Science - Information Technology

Sri Lanka Institute of Information Technology

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KARTHEEPAN THAVASOTHY