Karson Hauck
San Diego
Summary
I’m a dedicated and experienced leader with a strong background in luxury hotels and high-end restaurants. I’ve built and led teams that perform at a high level, and I’m skilled at improving business operations and reaching company goals. I know how to create smart financial and business strategies, and I stay focused on getting things done. I’m comfortable managing several projects at once, even under pressure and tight deadlines. I’m passionate about quality, pay close attention to detail, and always aim for excellence in everything I do.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
barleymash
- Current
- Ensure Responsible Alcohol Service: Consistently assess the intoxication levels of patrons and exercise judgment to refuse service when necessary. Follow local regulations and resort policies to ensure guests drink responsibly, maintaining a safe and enjoyable atmosphere for all.
- Uphold High Standards of Beverage Quality: Craft cocktails with precision and flair, maintaining consistency in taste and presentation. Ensure that all drinks, from classic cocktails to signature creations, are made to perfection and adhere to the bar's established recipes.
- Master the Art of Upselling: Use a deep knowledge of the drink menu to suggest premium selections, seasonal specials, and pairings that elevate the guest experience, while remaining attentive to guests' preferences and dietary restrictions.
- Maintain a Polished and Efficient Bar Area: Regularly assess and tidy the bar area to ensure a visually appealing and functional environment. Manage bar tools, glassware, and garnishes, keeping everything well-organized and within reach, optimizing workflow during peak hours.
- Foster Strong Guest Relationships: Build rapport with regular patrons by remembering their preferences, offering personalized service, and engaging in friendly conversation. Create an inviting atmosphere that encourages guests to return.
- Exemplify Leadership and Teamwork: Lead by example in guiding and mentoring junior staff, offering assistance during busy shifts, and fostering a positive, collaborative work environment. Serve as a role model for professionalism, hospitality, and efficiency.
- Adhere to Health and Safety Protocols: Ensure that all health and safety standards are met, from proper food handling and storage to maintaining a clean bar environment. Conduct regular checks of alcohol inventory, garnishes, and perishables to guarantee safety and quality.
- Monitor Guest Behavior and Resolve Conflicts Professionally: Maintain a calm and composed demeanor when managing challenging situations, such as intoxicated or disruptive guests. Handle conflicts diplomatically, always prioritizing guest safety and compliance with company policies.
- Efficiently Manage Cash and Payments: Accurately process cash, credit card, and digital payments while maintaining a secure till and ensuring all transactions are recorded appropriately. Handle tips professionally and ensure transparent, fair distribution.
- Ensure Smooth Operational Flow: Coordinate with waitstaff, kitchen personnel, and management to ensure seamless service. Anticipate needs, address potential issues before they arise, and maintain an organized environment, especially during high-demand periods.
Bartender
JOEY Restaurants
04.2023 - 11.2024
- Provides a pleasant drinking experience to customers.
- Serves drinks while maintaining a clean and sanitary bar area.
- Attends to the detail and presentation of each order.
- Prepares and maintains ingredients by following recipes.
- Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items.
- Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries.
- Contributes to daily, holiday, and theme drink menus in collaboration with supervisor.
- Ensures smooth operation of bar services during absence of supervisor.
- Completes cleaning according to daily and weekly schedules, including dishwashing as needed.
- Assists with orienting new employees to their work area.
- Listens to customer complaints and suggestions and resolves complaints.
- Instructs personnel in use of new equipment and cleaning methods and provides efficient and effective methods of maintaining work area.
- Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity.
Food and Beverage Supervisor
The Resort at Pelican Hill
04.2022 - 10.2023
- Hire, train and supervise food and beverage service staff
- Schedule staff hours
- Order dining room supplies and equipment
- Take reservations
- Greet guests and assign tables
- Settle customer complaints
- Maintain and control liquor inventories and smallware (for example, cups, utensils, baskets)
- Prepare cash receipts after the restaurant closes
- Participate in management activities such as menu development, budgeting and revenue forecasting
- Train and lead teams of food and beverage servers
- Keep their sections properly stocked, neat and attractive
- Ensure that the food and beverage service workers in their sections are well groomed, properly attired and efficient
- Check table settings
- Coordinate service so food is served at the proper time and temperature
- Greet guests and present menus and wine lists
Server/Bartender
High horse Saloon and Eatery
05.2021 - 04.2023
- Worked dinner, lunch and graveyard shift
- Experience with fast paced and high volume environments
- 2 years of experience bartending
- Checked customer IDs and and other forms of Identification successfully
- Maintained safety standards
- Performed barback duties
- Prepared and served alcoholic beverages
Server
Orange County Mining Company
10.2021 - 09.2022
- Worked at a restaurant
- Handled a high volume of customers regularly
- Greeted customers, diners and guests
- Served food
- Checked on customers, diners and guests frequently
- Processed transactions
- Cleaned and sanitized restaurant
Education
Bachelor's degree - Nursing
Cal State Fullerton
Fullerton, CA06.2024
Associate's degree - Nursing
Santiago Canyon College
Orange, CA12.2023
Skills
- Conflict management
- Food Safety
- POS
- Restaurant experience
- Leadership
- Supervising experience
- Kitchen Experience
- Cash handling
- Customer service Alcohol management
- Restaurant management
- Serving
- Bartending
- Hospitality
- Food industry
- Restaurant Experience
- Customer service
- Food Service
- Management
- Strong multitasking
Certification
Food Handler Certification
Timeline
Bartender
JOEY Restaurants
04.2023 - 11.2024
Food and Beverage Supervisor
The Resort at Pelican Hill
04.2022 - 10.2023
Server
Orange County Mining Company
10.2021 - 09.2022
Server/Bartender
High horse Saloon and Eatery
05.2021 - 04.2023
Bartender
barleymash
- Current
Associate's degree - Nursing
Santiago Canyon College
Bachelor's degree - Nursing
Cal State Fullerton
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