Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Karris Woodward

Bruno,SK

Summary

Dynamic professional well-versed in sales, customer service, client relationships, and quality assurance. Seeking work in a professional and business environment with the opportunity for growth and advancement.

Overview

14
14
years of professional experience

Work History

Customer Service Sales & Retention Specialist

247-InTouch
10.2021 - 11.2023
  • Ensured quality service to customers and created meaningful connections with members via phone and email.
  • Obtained knowledge of partners brand and used critical thinking skills to develop solutions to problems while collaborating with other departments to properly assist members.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.

Quality Analyst (Seasonal)

247-InTouch
09.2022 - 11.2022
  • Team Leader Position. Evaluated and graded team's phone calls and emails. Provided feedback regarding their performance.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Analyzed quality and performance data to support operational decision-making.
  • Optimized resource utilization by effectively prioritizing tasks based on project timelines and risk assessment outcomes.

Banquet Captain, Bartender, & Porter

Park Town Hotel
10.2009 - 03.2021
  • Supervised staff during wedding/banquet functions. Assisted setting up Banquet Rooms. Attended to customers needs.
  • Mixed and served drinks & food, handled money and cash out.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.

Bartender

Four Points Hotel
02.2015 - 07.2017
  • Served Food and Drinks. Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to laws regarding alcoholic beverage services and customer regulations.

Cashier Overnight

Macs Convenience Store
07.2014 - 08.2016
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Till Attendant

A&W
03.2015 - 12.2015
  • Delivered exceptional customer service, addressing concerns, and providing assistance as needed.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Promoted a positive work atmosphere through effective communication with coworkers and adherence to attendance policies.

Retail Worker

Value Village
11.2013 - 03.2014
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.

Grounds Worker (Seasonal)

University of Saskatchewan Facilities Management
05.2013 - 09.2013
  • Enhanced landscape aesthetics by performing regular maintenance tasks such as mowing, trimming, and pruning.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Used trimmers for grounds maintenance, brush clearing, and tree removal and thinning.
  • Utilized power tools and landscaping machines to maintain outdoor areas.

Education

Bachelor of Science - SCBScN Program- 4 Year Program, 2 Years Completed

Saskatchewan Polytechnic/ University of Regina
1130 Idylwyld Dr N, Saskatoon, SK S7K 3R5
09-2026

High School Diploma -

Clavet Composite
N Service Road, Clavet SK S0K 0Y0
06-2012

Skills

  • Basic Knowledge of Google Suite
  • Basic Computer Literacy
  • Language: English
  • Ability to type over 100 WPM with accuracy
  • Organized and efficient Management
  • People Oriented
  • Communicate Effectively
  • Active Listening
  • Critical Thinking
  • Self-Motivated
  • Leadership and Management
  • Teamwork and Collaboration
  • Organized
  • Creative
  • Able to recall, analyze, and filter information
  • Serve it Right Certificate
  • First Aid & CPR Certified
  • Food Safe Certificate

References

Rajvir Kaur

24-7 InTouch Team Lead

Winnipeg, MB

204-901-2820


Mckayla Wagner

Park Town Hotel Staff Member

306-292-9351


Otuyoma Festus Okei

University of Saskatchewan Grounds Worker/ Team Lead

306-850-9312


Joanne Simpkins

Sherbrooke Community Centre

306-291-7062

Volunteer Experience

Samaritan Place - Providing care to residents. Assisting with bathing, dressing, grooming and treating. Serving meals, and feeding patients. 

S.P.C.A- Providing care to animals, taking dogs for walks, and cleaning cages. 

Friendship Inn- Involves Serving and preparing meals for people in need. 

Sherbrooke Community Centre - Providing companionship to residents in long term care, and assisting with meals and recreational activities. 

Timeline

Quality Analyst (Seasonal)

247-InTouch
09.2022 - 11.2022

Customer Service Sales & Retention Specialist

247-InTouch
10.2021 - 11.2023

Till Attendant

A&W
03.2015 - 12.2015

Bartender

Four Points Hotel
02.2015 - 07.2017

Cashier Overnight

Macs Convenience Store
07.2014 - 08.2016

Retail Worker

Value Village
11.2013 - 03.2014

Grounds Worker (Seasonal)

University of Saskatchewan Facilities Management
05.2013 - 09.2013

Banquet Captain, Bartender, & Porter

Park Town Hotel
10.2009 - 03.2021

Bachelor of Science - SCBScN Program- 4 Year Program, 2 Years Completed

Saskatchewan Polytechnic/ University of Regina

High School Diploma -

Clavet Composite

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Karris Woodward