Karriema Ramdeen
Mississauga,ON
Summary
· A dynamic leader with over a decade of experience in the real estate and legal services sector.
· Proven track record in driving team performance, operational excellence, and customer satisfaction.
· Exceptional communicator adept at fostering a culture of continuous improvement and excellence.
Overview
16
16
years of professional experience
Work History
Team Lead, Contact Services Representative
FNF Canada
Mississauga, ON
02.2010 - Current
· Led customer service for major financial institutions, ensuring adherence to service level agreements.
· Oversaw team recruitment, hiring, and performance management, enhancing productivity and efficiency.
· Authored a Contact Center training manual, improving service quality and training processes.
Contact Center Representative/Title Representative
FNF Canada
Mississauga, ON
07.2008 - 02.2010
· Managed real estate transaction issues, collaborating with stakeholders to ensure smooth operations.
· Contributed to document review, preparation, and processing, enhancing customer satisfaction.
Education
Bachelor of Arts - Pre-Human And Community - Psychology
Algonquin College
Ottawa, ON06-2005
BBA - Business Administration - Business
Algonquin College
Ottawa, ON08-2003
Skills
Leadership & Management: Expert in team leadership, recruitment, and performance management
Real Estate & Legal Knowledge: Comprehensive understanding of residential real estate industry lifecycle
Training & Development: Skilled in coaching, mentoring, and creating effective training materials
Communication & Organization: MS Office Suite, with excellent organizational, change & communication skills
Accomplishments
· Rapid Promotion: Promoted to Team Lead within 17 months due to exceptional leadership skills.
· Employee of the Month: Recognized for outstanding performance and team contributions.
· Operational Excellence: Developed a manual that significantly improved efficiency and practices.
· Customer Service Excellence: Led the team to achieve recognition for exceptional service delivery.
Languages
English
Native/ Bilingual
French
Limited
Timeline
Team Lead, Contact Services Representative
FNF Canada
02.2010 - Current
Contact Center Representative/Title Representative
FNF Canada
07.2008 - 02.2010
Bachelor of Arts - Pre-Human And Community - Psychology
Algonquin College
BBA - Business Administration - Business
Algonquin College
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