Karrie White-Allen
Provincial Government Employees Credit Union
Bedford,NS
22
years of professional experience
Financial Services Officer supporting credit union members with loan adjudication, credit interviews, and mortgage renewals. Estates and Power of Attorney files, prepared Sagen and CUMIS reports, and supports lending recommendations across loans, lines of credit, credit cards, and mortgages. Uses ASAPP to process files and spot lending opportunities while maintaining clear, trusted member relationships.
Work History
Financial Services Officer
4 Years 2 Months- Adjudicate loans and conduct credit interviews for a wide range of credit products.
- Manage estates and Power of Attorney files with accuracy and sensitivity.
- Serve as Commissioner of Oaths and Health & Safety Representative.
- Provide recommendations on loans, lines of credit, credit cards, and mortgages.
- Complete mortgage and line of credit renewals.
- Prepared Sagen and CUMIS reports, loan payout reports, and maintain detailed file management.
- Utilize ASAPP for processing account openings and opportunity spotting.
- Maintain First Aid certification.
- Managed customer accounts, ensuring compliance with financial regulations and internal policies.
- Provided expert guidance on loan products, enhancing member understanding and satisfaction.
- Conducted thorough financial assessments to identify member needs and recommend appropriate solutions.
- Developed training materials for staff, improving knowledge of financial services and operational procedures.
- Mentored junior staff, fostering professional development and promoting a collaborative team environment.
- Reduced loan delinquency rates through effective risk assessment and client relationship management.
- Handled escalated client concerns diplomatically, finding satisfactory resolutions while adhering to company policies.
- Payroll deduction processes for Provincial Employees
Financial Services Officer
1 Year 8 Months- Identified financial opportunities to support Member needs and organizational goals.
- Collected and verified documentation for loan processing and completion.
- Managed files resolved Member issues, and supported service teams.
- Handled estates and POA files.
- Provided credit product recommendations and conducted credit interviews.
- Performed loan adjudication and mortgage/loan underwriting.
- Built strong, trustworthy financial relationships with Members.
- Assisted Members with budgeting and financial planning.
Financial Service Representative
12 Years 4 Months- Identified opportunities to enhance Member financial well-being and organizational success.
- Maximized Member investments and contributed to sales success, earning CEO recognition (Top 5 Sales).
- Supported charitable initiatives and community involvement.
- Managed branch cash, balanced ATMs, and ordered operational supplies.
- Gathered documentation for loan processing and resolved issues at first contact.
- Provided recommendations on loans and lines of credit.
- Conducted credit interviews and underwriting.
- Built rapport with Members and identified financial needs.
- Trained and mentored junior staff, fostering professional development and enhancing team performance.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Developed strong relationships with clients, leading to consistent referrals and a growing client base.
Team Leader / Supervisor
3 Years- Oversaw store opening and closing procedures.
- Managed shipments and data entry for inventory.
- Handled customer relations and conflict resolution.
- Prevented store losses through attention to detail and integrity.
- Prepared weekly sales reports and developed processes to improve customer satisfaction.
Specialist Clerk (Contract)
4 Months- Recorded maintenance for armored tanks across multiple camps.
- Oversaw petty cash transactions for local payments, ensuring accurate financial tracking.
- Coordinated incoming shipments for Canadian soldiers and staff, facilitating timely delivery of essential supplies.
Skills
Financial lending
Credit interviewing & underwriting
Mortgage renewals
Line of credit renewals
Loan adjudication & mortgage approvals
Cash management & ATM balancing
Estate & Power of Attorney administration
Customer service & conflict resolution
File management & documentation accuracy
Microsoft Office
Escalation management
Timeline
Financial Services Officer
Provincial Government Employees Credit Union
06.2022 - CurrentRead More
Financial Services Officer
LaHave River Credit Union
10.2020 - 06.2022Read More
Financial Service Representative
Meridian Credit Union
02.2008 - 06.2020Read More
Specialist Clerk (Contract)
P.A.E. Pacific Architects and Engineers
06.2007 - 10.2007Read More
Team Leader / Supervisor
Rogers Communications
01.2005 - 01.2008Read More