Karrah Cochrane
Salmon Arm,BC
Summary
I’m very focused on customer service and professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the hospitality industry with high-volume customer demands. i also Spent many years in the air cadet program where I weren't valuable leadership skills
Overview
3
3
years of professional experience
Work History
Guest Servies Agent/Night Auditor
Fairfield inn and suites
Salmon Arm, BC
01.2024 - Current
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Reported any discrepancies immediately upon discovering them.
- Prepared detailed audit reports at the end of each shift.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Civilian Instructor
Cadets Canada
Salmon Arm, British Columbia
04.2024 - Current
- Helping the squadron with administrative tasks
- Assisting in classes and other training activities
- in charge of all band/music related activities and training
Sales Consultant
Tom Harris cellular
Salmon Arm, BC
06.2023 - 01.2024
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Priced out products for customers and drew up sales paperwork.
- Handled credit and debit card payment processing to complete purchasing experience.
- Answered product questions with up-to-date knowledge of sales and promotions.
Night Auditor
Best western
Salmon Arm, BC
10.2022 - 06.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Input customer data into reservation systems and updated to reflect room changes.
- Did auditing for the hotel. Fixed any mistakes that arose
- Cleaned lobby and general areas of the hotel
- Answered emails
Front Desk Agent
Best western sicamous inn
Sicamous, BC
06.2022 - 10.2022
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns, and developing creative solutions to guest concerns.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Handled payment processing and provided customers with receipts and proper bills and changes.
Customer Care Associate
Healthy spot pet nutrition
Salmon Arm, BC
11.2021 - 05.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Education
Hotel Management
Okanagan College
Kelowna, BCManagement Principles
Okanagan College
Kelowna, BCIntroduction to tourism
Okanagan College
Kelowna, BCHigh School Diploma -
A.L. Fortune Secondary
Enderby, BC06.2021
Skills
- Skills & Abilities
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Music
- Product organization
- In-store support
- Data Entry
- Customer Relations
- Computer Skills
- Customer Service
- Customer Account Management
- POS Systems and Ordering Platforms
- Security Practices
Additional Information
- Awards , Lady Baden Powell – Girl Guides Canada Cord Award – Girl Guides
- Best Bandsman twice 2019 and 2020 – Cadets
- warrant officer Second class/Drum major- cadets
- Okanagan youth symphony orchestra 2021
Interests
I am passionate about delivering exceptional guest experiences in the hospitality industry. Enthusiastic about hotel operations, customer service, excellence, and revenue management. dedicated to creating welcoming environments and enhance get satisfaction. I have an interest in pursuing opportunities for professional growth in hotel management and leadership roles.
References
References upon request
Timeline
Civilian Instructor
Cadets Canada
04.2024 - Current
Guest Servies Agent/Night Auditor
Fairfield inn and suites
01.2024 - Current
Sales Consultant
Tom Harris cellular
06.2023 - 01.2024
Night Auditor
Best western
10.2022 - 06.2023
Front Desk Agent
Best western sicamous inn
06.2022 - 10.2022
Customer Care Associate
Healthy spot pet nutrition
11.2021 - 05.2022
Hotel Management
Okanagan College
High School Diploma -
A.L. Fortune Secondary
Management Principles
Okanagan College
Introduction to tourism
Okanagan College
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