Karoll Arcila
Dieppe,NB
Summary
Direct experience in administration, strong skills in reporting, general accounting, office support and technology. Organized and efficient with operational procedures, works well under pressure and without supervision, high ability to self-manage multiple activities.
Overview
7
7
years of professional experience
Work History
CLIENT RELATIONS MANAGER
Matrix Logistics Services Limited
Moncton, Canada
08.2024 - Current
- Maintained comprehensive knowledge of company products and services, allowing for efficient resolution of client issues.
- Developed strong relationships with clients through regular communication and personalized attention.
- Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
- Served as an escalation point for complex client issues requiring senior management intervention; worked closely with various departments in order to reach a satisfactory resolution.
AUDITOR
Matrix Logistics Services Limited
Moncton, Canada
01.2021 - 08.2024
- Auditing LW30 orders
- Identifies damaged items and documents outbound audit outcomes
- Inspecting outgoing LW30 products and determining acceptability for shipment
- Direct experience in administration, strong skills in reporting, general accounting, and office support
- Organized and efficient with operational procedures, works well under pressure and without supervision, high ability to self-manage multiple activities
FOREIGN TRADE DEPARTMENT ASSISTANT
FRUEXCOL LTDA
Bucaramanga, Colombia
01.2019 - 01.2020
- Operational reporting
- Export process management
- Costing and finance
- Public relation
- Main liaison between client and business
ADMINISTRATIVE ASSISTANT
Pointy LTDA
Bucaramanga, Colombia
01.2018 - 01.2019
- General office duties including reception, email, correspondence, filling, and schedules
- Creating PowerPoint presentations
- Preparing operational reporting
- Excel and word dynamic tables
Education
International Business Management - Diploma
Pontificia Bolivariana University
01.2018
SENA Junior College
01.2018
Skills
- Management
- Operation reports
- Costumer service
- Inventory control
- International Business
- Administration
- Microsoft Office Suite
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
CLIENT RELATIONS MANAGER
Matrix Logistics Services Limited
08.2024 - Current
AUDITOR
Matrix Logistics Services Limited
01.2021 - 08.2024
FOREIGN TRADE DEPARTMENT ASSISTANT
FRUEXCOL LTDA
01.2019 - 01.2020
ADMINISTRATIVE ASSISTANT
Pointy LTDA
01.2018 - 01.2019
SENA Junior College
International Business Management - Diploma
Pontificia Bolivariana University