Karoline GUASTINI LUIZ MACHADO

entrepreneur

• Negotiation with external service providers to ensure quality

and the cost of interventions.

• Administrative follow-up of the lease contracts, including verification of

Insurance and other required documents.

• Implementation and monitoring of a claims management system, to ensure

Tenant satisfaction and avoidance of litigation.

• Management and booking tracking for seasonal rentals, ensuring a

Effective communication with customers.

• Coordination of property cleaning and maintenance between stays of

tenants.

• Personalized welcome for tenants upon arrival, ensuring that their

needs throughout their stay.

• Promotion of vacation rentals through different marketing channels: networks

social, specialized sites.

• Working closely with owners to ensure their expectations

are respected throughout the rental process.

• Establishment and regular update of rental rates according to the

application and period.

• Writing and distributing attractive ads with the advantages of

Accommodation offered for rent.

• Implementation of an assessment system to enable tenants to give

their opinion on their stay.

• Taking into account customer habits to personalize and improve the welcome

and the quality of accommodation.

• Handling customer complaints to ensure customer satisfaction and guarantee the

quality of their stay.

• Monitoring of local competition: rates, services offered to customers,

reputation.

• Mobilizing competent staff to solve problems: small

maintenance, technical repairs.

• Responsible for the daily planning of technicians.

• Responsible for applying for a day or night traffic stop at

of the town hall.

• Maintained to make the daily call of subcontractor technicians in order to avoid

Appointments not honored, productivity decline, quality decline

department.

• Responsible for supporting technicians by Visio, simple call,

WhatsApp, or mail for any problem encountered in the field, such as absent customer, PB in aerial, civil engineering works, among others. Remitted on a Saturday in the month.

• Responsible once a month for analysis to maintain or terminate contracts with subcontractors according to their production of the month.

• Responsible for judging a file closed by a technician to verify that the file was properly closed and decide on the final closure or reopening of the file.

• Assistant for analysis of SAV files.

• Assistant in the Service Quality Survey.

• Expert use of GOPASS for daily tasks, masteryalso software such as Excel, ELIOS, OSIRIS, KIZEO.• Support for maintenance files field travel forFind the failure and solve it in the best time by making measurements with a reflectometer to identify the point of impact, solder pigtail in the PBO to put the laser to better identify the fiber concerned, Verification of field concordance with the optical route of the file and an update of the optical route through my closing comments.• Welds and rework in various PB (PBO, PT, PA, BE, PM).• Replacement of PM garter.• Compliance of the various boxes with zero recovery from the box invia cable preparations, measurements, identifications up to thewelds.• Site expertise.• Complete PM welds (orange operator).

• Utilisation experte de GOPASS pour les tâches quotidiennes mais aussi pour

avoir les cordonnées clients, savoir la limite de temps que j'ai pour traiter le dossier par exemple savoir si c'est un P3,P4,P5 et également pour la clôture des dossiers clients.

• Réflectométrie et Photométrie

• Capacité à identifier les difficultés et à prendre des décisions individuellement

ou par consensus.

• Définition précise des tâches à effectuer dans le respect des délais et des

attentes.

• Hiérarchisation des tâches afin de limiter les urgences et atteindre mes objectifs

en temps et en heure.

• Excellente communication écrite et orale, aussi bien avec les clients qu'en

interne.

• Capacité à définir clairement les problèmes rencontrés et à en identifier les

causes.

• Forte autonomie grâce à la connaissance approfondie des procédures de

l'entreprise.

• Application rigoureuse du règlement intérieur et des procédures de l'entreprise.

• Attention particulière portée à la planification des tâches et établissement de

plannings.

• Support and assist technicians in various tasks, such asthe creation of new fibre optic networks, as well as interventions onof existing networks.• Welds, measurements of connections (D3).• Cable pulling.• Direct link to customers.• Provide a high quality level of service to each client by responding toconcern and providing answers.• Professional client connection.• Intervention on the networks of a city called the smallcommunity such as Gecko for the city of Nîmes, or Zayo for the city of Montpellier

• Maintenance of bar, room and toilet area to meet standardshygiene, cleaning and reordering of the room at the end of service,waste disposal.• Set up before opening (room), furniture layout, check theCleanliness of the premises and condition of the equipment.• Bar Conduct, Customer Order Taking and Processing, Presentation of the TrainingDrinks and Meals Menu, response to inquiries(cocktail composition, beverage prices...).• Monitoring stocks and transmission of supply needs (beverages,alcohol, supplies), reassortment of the bar, reception and storage ofdeliveries.• Washing dishes to ensure good continuity of service, checkingClean glasses, wiping and storing.• Customer welcome and installation taking into account their preferences andTable availability, card distribution and order taking.• Serving drinks and meals.

• Remove, install and connect electrical panel.

• Remove, install and connect RJ45 jacks.

• Remove, install and connect electrical outlets.

• Installation, luminaire connections,wall lights,led spot.

• Installation, connection of air conditioning units indoor and outdoor.