KAROLINA URBANSKA
Toronto,ON
Summary
Dynamic professional with proven expertise in customer service and strong multitasking, honed at Earls Kitchen + Bar and David Costa Law Firm. Excelled in high-pressure environments, enhancing client satisfaction and streamlining operations. Skilled in cash handling and team collaboration, consistently achieving positive outcomes. Demonstrated ability to increase sales and maintain high service standards, leveraging both hard and soft skills for optimal performance.
Overview
10
10
years of professional experience
Work History
Waitress
Earls Kitchen + Bar
Toronto, ON
04.2023 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Paralegal
David Costa Law Firm
Toronto, ON
01.2015 - 05.2024
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Prepared legal briefs, motions, and pleadings.
- Optimized legal proceedings with precise preparation of trial notebooks and evidence.
- Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
- Increased client satisfaction with thorough research and prompt response to inquiries.
Hostess
Muzik Club
Toronto
01.2016 - 12.2018
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Maintained a clean and organized table area for optimal customer satisfaction.
- Ensured compliance with all alcohol handling laws, contributing to a safe environment for patrons.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
- Worked closely with DJs and entertainers to create a lively atmosphere that encouraged guests to spend more time at the venue.
- Provided personalized recommendations based on customer preferences, resulting in increased sales and repeat business.
- Managed guest reservations efficiently, ensuring proper seating arrangements for VIP clients.
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor - Paralegal Studies
Humber College
Toronto, ON05-2014
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Cash handling
- Decision-making
- Safe food handling
- Handling complaints
- Menu recommendations
- Payment processing
- Table setting
Languages
English
Full Professional
Polish
Full Professional
Timeline
Waitress
Earls Kitchen + Bar
04.2023 - 09.2024
Hostess
Muzik Club
01.2016 - 12.2018
Paralegal
David Costa Law Firm
01.2015 - 05.2024
Bachelor - Paralegal Studies
Humber College