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Associate Principal Engineer

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Exceeding 3+ years in customer service in retail and sales environments. While working with customers, I developed attributes to be positive, calm, and have open communication with customers in English and Spanish. I am highly-motivated and charismatic. With these attributes, I have learned to build relationships with customers, and creating a wonderful experience as well.

Results-driven Mortgage and Financial Services Professional with 20+ years of experience in residential lending, consumer finance, loan servicing, loss mitigation, and customer relationship management. Extensive expertise in conventional, FHA, VA, USDA, reverse mortgage, and first-time homebuyers programs. Recognized for regulatory compliance, relationship building, problem-solving, and exceptional customer service. Proven leader with experience supervising teams of up to 21 employees while driving operational efficiency and customer satisfaction.

 Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. 

I was a really good football player, but didn't come from money. I started working for my uncle at 13 with his lawn care company. I took a pay cut, but I wanted a real job. At 15 I went to work at little Caesars. Football season was the only time that I didn't have a job. I worked at 2 different Arby's, Hardees, kfc, Pizza hut and Nick Henry's restaurant. I became a cosmetologist, because they didn't offer barber school at the career center. I did that almost 2 years. Then I joined the Marine Corp. I did two tours in Iraq. I came home and suffered mentally. Luckily God sent me a female Marine and 2 kids. Her, the kids and most of all God are the reason I am still alive. 17 years has past and I take it one day at time.

Karolina Penn

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Sales Associate/Retail Assistant Manager

Sales Associate

Hostess/Restaurant Busser

Education

High School Diploma -

No Degree - Dental Hygiene

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Sales Associate/Retail Assistant Manager

Sales Associate

Hostess/Restaurant Busser

High School Diploma -

No Degree - Dental Hygiene

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