Karolina Sukha
Peterborough,ON
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Tutor
Self-employeed
02.2019 - 01.2020
- Developed comprehensive lesson plans that incorporated multiple modes of instruction, ensuring a well-rounded educational experience for all learners.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Provided homework assistance using specific curriculum and materials.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Cashier
Chain Of Stores "Rukavychka"
01.2020 - 01.2021
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Support Agent
Limited Liability Company "SupportLab"
05.2021 - 06.2022
- Streamlined communication for improved response times, resulting in positive customer feedback.
- Monitored trends in customer complaints, identifying areas for improvement in both processes and employee training.
- Improved client retention rates by providing attentive support and timely follow-up on inquiries.
- Managed high call volume, maintaining professionalism and efficiency under pressure.
- Acted as liaison between customers and internal departments, facilitating resolution of complex issues.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Researched and identified solutions to technical problems.
Education
Bachelor's Degree - Humanities
Lesya Ukrainka Volyn National University
Lutsk, Ukraine 04.2001 -
Skills
Customer Service
Effective Communication
Complaint Handling
Upselling abilities
Patience Maintenance
Timeline
Customer Service Support Agent
Limited Liability Company "SupportLab"
05.2021 - 06.2022
Cashier
Chain Of Stores "Rukavychka"
01.2020 - 01.2021
Tutor
Self-employeed
02.2019 - 01.2020
Bachelor's Degree - Humanities
Lesya Ukrainka Volyn National University
04.2001 -