Karolina Boryca

Dedicated customer-focused professional with a decade of experience in providing exceptional service. Proven track record in team leadership, resulting in an 80% reduction in staff turnover. Proficient in cultivating customer loyalty, elevating quality assurance, and resolving issues effectively. Eager to leverage strong customer service skills as a Customer Care Associate at Today's Shopping Choice (TSC).

• Empathetic
• Outgoing
• Patient
• Passionate
• Customer Champion

In my early career, I served as an Acquisitions Representative at Bell Mobility Inc., handling a substantial volume of calls daily and excelling in crisis management. A pivotal contributor, I played a key role in a successful pilot test, leading to a significant +19% increase in activations, and earned recognition with the "Exceptional Call Quality Award." Swiftly adapting to the European working environment, I served as an Administrative Assistant at Edwin Hill Chartered Surveyors, securing a full-time position within a month. At Viva Wyndham Fortuna Resort in the Bahamas, I honed leadership and public relations skills as an Animations Representative. Additionally, my Consumer Marketing Internship at Bell Canada significantly contributed to an +11% increase in website usage, showcasing my strategic marketing abilities. In diverse roles at Danier Leather and Don Valley Volkswagen, I solidified my foundation in customer service and administrative functions.