Karolin Petros
Brampton,Canada
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Office Administrator
Service Parfait Inc.
Concord
02.2023 - 11.2024
- Assisted with onboarding new hires by providing orientation information about company policies.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Performed clerical duties such as data entry into computer systems, scanning documents, filing paperwork.
- Hired employees and processed hiring-related paperwork.
Office Administrator
Only The Best Labour Inc.
Concord, Ontario
01.2022 - 01.2023
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Processed invoices on a timely basis according to established procedures.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Bilingual Customer Sales and Service Agent - Call Centre
Air Canada
Toronto
01.2019 - 01.2020
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone.
- Assisted passengers with booking and rebooking itineraries.
- Helped customers in navigating the company's website.
Guest Service Ambassador
WestJet Airlines
Mississauga, Ontario
03.2019 - 04.2019
- Accommodated guests by checking in, printing boarding passes, and baggage tags.
- Greeted passengers, answered inquiries and directed them to appropriate areas.
- Monitored passenger flow through the terminal area.
- Provided excellent customer service at all times.
Education
Tourism - Travel Services Management -
Humber College Institute of Technology & Advanced Learning
Etobicoke, ON06-2019
Skills
- Multilingual in English, French, and Arabic
- Scheduling appointments
- Telephone etiquette
- Travel reservations
- Customer service
- Baggage handling procedures
- Problem-solving abilities
- Payment processing
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Office Administrator
Service Parfait Inc.
02.2023 - 11.2024
Office Administrator
Only The Best Labour Inc.
01.2022 - 01.2023
Guest Service Ambassador
WestJet Airlines
03.2019 - 04.2019
Bilingual Customer Sales and Service Agent - Call Centre
Air Canada
01.2019 - 01.2020
Tourism - Travel Services Management -
Humber College Institute of Technology & Advanced Learning
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