Karolann Langlois Lacroix
Sherbrooke ,Québec
Summary
Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Owner and Hair Colorist of Beauty in Kaje
Self Employed
Edmonton, AB
09.2013 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Built a loyal clientele through exceptional customer service and attention to detail.
Restaurant Manager and Waitress
Cheese Factory
Edmonton, AB
01.2013 - 12.2015
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Residential Roofer
Pinkbelt
Edmonton, AB
05.2013 - 10.2013
- Repaired damaged roofs due to weather events or wear-and-tear, prolonging the lifespan of residential homes'' exteriors.
- Troubleshot roofing issues during inspections, identifying areas in need of repair or replacement.
- Performed precise measurements of roofing materials, ensuring appropriate cuts for optimal fit and minimal waste.
- Ensured accurate material estimates for projects, reducing waste and minimizing expenses.
- Reduced project completion times through effective team coordination and communication with other crew members.
Manager Tanning Salon
Laguna
Sherbrooke, QC
01.2007 - 12.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Preparing Meal
La Fabrique Du Gourmand
Sherbrooke, QC
01.2005 - 05.2007
- Received consistent praise from customers for exceptional service, contributing to repeat business.
- Adhered to strict safety guidelines when handling food, minimizing the risk of cross-contamination and illness.
- Displayed strong communication skills when interacting with both kitchen staff and fellow servers for smooth operations.
- Supported dietary needs of customers by making appropriate meal accommodations upon request.
Education
Technique - Hairstyling
Académie Du Boulevard
Sherbrooke, QC06.2011
Technique - Santé Animale
Cégep De Sherbrooke
Sherbrooke, QC06.2010
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Business Management
- Project estimating
- Staff Management
- Marketing
- Team Oversight
- Financial Management
- Staff hiring
- Business Administration
- Business marketing
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Owner and Hair Colorist of Beauty in Kaje
Self Employed
09.2013 - Current
Residential Roofer
Pinkbelt
05.2013 - 10.2013
Restaurant Manager and Waitress
Cheese Factory
01.2013 - 12.2015
Manager Tanning Salon
Laguna
01.2007 - 12.2012
Preparing Meal
La Fabrique Du Gourmand
01.2005 - 05.2007
Technique - Hairstyling
Académie Du Boulevard
Technique - Santé Animale
Cégep De Sherbrooke