Karol Joseph
San Diego
Summary
Results-driven operations professional with over 12 years of experience optimizing internal processes, documentation, data tracking, and compliance. Brings more than 5 years of leadership experience and is recognized for exceptional accuracy and organizational skills in fast-paced environments. Proficient in Microsoft Teams, Excel, and Word. Committed to operational excellence and fostering a culture of continuous improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Assistant
HICAP
07.2025 - 01.2026
- Collaborated with cross-functional teams to streamline communication processes.
- Facilitated data collection for program evaluation and reporting.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization.
- Scheduled and coordinated telephone and in-person counseling appointments, managing high call volumes and maintaining an organized waitlist.
- Facilitated client understanding of Medicare enrollment timelines and community resources while ensuring confidentiality.
- Documented client communications and managed records in alignment with HIPAA regulations and organizational protocols.
- Assisted counselors by preparing client notes, tracking follow-ups, and facilitating referrals to external agencies when appropriate.
- Navigated high-stress interactions by maintaining professional communication with seniors, caregivers, and individuals with disabilities.
Registered Behavior Technician (RBT)
ABS Kids
10.2023 - 06.2025
- Facilitated individualized ABA therapy sessions for children with autism spectrum disorder, adapting techniques for both home and center-based contexts.
- Systematically recorded client progress metrics to assess therapy impact and implement necessary adjustments to interventions.
- Engaged with BCBA teams to facilitate accurate application of treatment strategies and ensure consistent patient care.
- Monitored and updated records meticulously to guarantee compliance with HIPAA and internal policy requirements.
Store Manager
General Nutrition Center (GNC)
04.2015 - 12.2022
- Managed store activities with a focus on effective inventory oversight, sales maximization, and organized staff scheduling.
- Oversaw payroll administration, coordinated product orders, tracked inventory levels, and maintained comprehensive records for operational efficiency.
- Engaged in joint efforts with store managers to refine operational processes and effectively tackle emerging issues.
- Supervised execution of company standards and policies, prioritizing superior customer service delivery.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
High School Diploma -
Chula Vista High School
San Diego, CA01-2011
Skills
- Bilingual: Fluent in English and Spanish (verbal and written)
- Operations and Administrative Support
- Data Collection, Tracking and Reporting
- Documentation and Recordkeeping
- Compliance and Policy Adherence (HIPAA)
- Microsoft Office (Excel, Word, Teams)
- Independent Work and Task Prioritization
Certification
Registered Behavior Technician (RBT)
Timeline
Program Assistant
HICAP
07.2025 - 01.2026
Registered Behavior Technician (RBT)
ABS Kids
10.2023 - 06.2025
Store Manager
General Nutrition Center (GNC)
04.2015 - 12.2022
High School Diploma -
Chula Vista High School