Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karol Balaz

Front Desk Agent
Vancouver,BC

Summary

Dedicated front desk receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

The Met Hotel
05.2024 - Current
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Collected room deposits, fees, and payments.
  • Accelerated check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Maintained and processed invoices, deposits, and money logs.
  • Completed data entry and filing to keep records updated for easy retrieval.

Sales Associate

Steamboat Lake Marina
06.2023 - 10.2023
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Office Coordinator

Up Déjeuner
01.2023 - 06.2023
  • Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
  • Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
  • Facilitated a positive work environment by addressing employee concerns and providing support when needed.
  • Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Coordinated company events, fostering team building, and boosting overall morale.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.

Lifeguard and Pool Operator

Southern Management Companies
05.2022 - 10.2022
  • Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
  • Collaborated closely with management to identify areas for improvement within the lifeguarding program.
  • Coordinated schedules for staff members, optimizing coverage during peak hours without compromising safety or efficiency.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.

Front Desk Agent

Botel Dunajsky Pivovar
09.2021 - 05.2022
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Collected room deposits, fees, and payments.

Education

Diploma - Sales & Marketing

ILAC International College
Vancouver, BC
05.2001 -

Bachelor of Science - Business Administration

City University of Seattle
Seattle, WA
05.2001 -

Skills

Positive Customer Engagement

Product Sales

Inventory Control

Cash Register Operation

Cash Handling, Credit Card Processing

Client Service

Relationship Building

Teamwork and Collaboration

POS Software

Excellent Computer Skills

Windows OS

RoomKey PMS

Mozilla, Google Chrome, Opera

Expedia, Bookingcom

Social Media and Email Marketing

Adaptability and Flexibility

Active Listening

Team Supervision

Positive Customer Engagement

Microsoft Office

Bookkeeping

Problem-solving skills

Budgeting and Finance

Languages

English
Full Professional
Slovak
Native or Bilingual
Czech
Native or Bilingual
German
Limited Working

Timeline

Front Desk Receptionist

The Met Hotel
05.2024 - Current

Sales Associate

Steamboat Lake Marina
06.2023 - 10.2023

Office Coordinator

Up Déjeuner
01.2023 - 06.2023

Lifeguard and Pool Operator

Southern Management Companies
05.2022 - 10.2022

Front Desk Agent

Botel Dunajsky Pivovar
09.2021 - 05.2022

Diploma - Sales & Marketing

ILAC International College
05.2001 -

Bachelor of Science - Business Administration

City University of Seattle
05.2001 -

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Karol BalazFront Desk Agent