Summary
Overview
Work History
Education
Skills
Websites
Community Service
References
Timeline
Generic

Karn (KJ) Rai

Surrey,BC

Summary

To seek and maintain full/part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Customer Solutions Agent 2

Hyperwallet A PayPal Service
01.2019 - 12.2022
  • Delivered prompt customer solutions via phone, email, and chat.
  • Generated customer tickets and requests using OTRS and updated ticket statuses.
  • Initiated technical support tickets and requests through JIRA.
  • Oversaw phone support channels using MYCONNECTCS.
  • Conducted real-time chat support using Boldchat 360.
  • Advised transactions and fraud attempts and documented corrective actions with FIS.

Human Resources Assistant (3-month Practicum)

Elements Casino
05.2018 - 07.2018
  • Helped HR team with admin tasks for 300 employees.
  • Responded to emails and inquiries.
  • Conducted prescreening and reference checks.
  • Collated orientation packages & maintained inventory.
  • Maintained employee files, checked Kronos, and created spreadsheets.
  • Printed & posted job postings on career board.
  • Organized supply room, ordered & delivered supplies.
  • Assisted with event planning & provided HR office coverage during meetings.

Client Service Professional

H&R Block
01.2018 - 04.2018
  • Provided customer service in-person and via phone.
  • Scheduled appointments using CIS scheduling software.
  • Assisted clients in completing tax profiles and addressed concerns.
  • Verified client ID and retrieved data to ensure compliance and prevent fraud.
  • Created new client records in CIS.
  • Prepared documents and organized folders prior to tax preparer's appointment.
  • Handled cash, issued receipts, and opened/closed office.
  • Ensured balance of cash and entered into system.

Setup Team

H&R Block
01.2018 - 02.2018
  • Assisted in organizing four offices in Surrey as part of a 3-person setup team.
  • Set up kiosks in Guildford Mall and Central City Mall.
  • Deployed 21 desktop computers, loading new software programs and configuring them for optimal performance.
  • Conducted thorough testing to ensure all 21 stations were properly connected to the network and fully functional.
  • Installed and tested office phones, printers, shredders, and other essential equipment to guarantee smooth operations.

Client Service Professional

H&R Block
03.2016 - 04.2016
  • Provided customer service in-person and via phone.
  • Scheduled appointments using CIS scheduling software.
  • Assisted clients in completing tax profiles and addressed concerns.
  • Verified client ID and retrieved data to ensure compliance and prevent fraud.
  • Created new client records in CIS.
  • Prepared documents and organized folders prior to tax preparer's appointment.
  • Handled cash, issued receipts, and opened/closed office.
  • Ensured balance of cash and entered into system.

Education

Bachelor of Arts in Psychology -

Kwantlen Polytechnic University
Surrey, BC

Skills

  • Outlook
  • CIS
  • FIS
  • OTRS
  • JD Edwards
  • Kronos
  • CSOPS/MYCONNECTCS
  • JIRA
  • Boldchat360
  • Active listening skills/Critical Thinker
  • Presentation/Project Skills
  • Goal/Detail oriented
  • Organizational skills/Multitasking
  • Teamwork/Working Independently
  • Troubleshooting/Problem-solving
  • Time Management/Flexibility
  • Adaptability/Reliability

Community Service

Surrey Crime Prevention Society, Speed Watch/Cell Watch Volunteer, Surrey, BC, 01/01/14 - 10/01/14

References

References available upon request

Timeline

Customer Solutions Agent 2

Hyperwallet A PayPal Service
01.2019 - 12.2022

Human Resources Assistant (3-month Practicum)

Elements Casino
05.2018 - 07.2018

Client Service Professional

H&R Block
01.2018 - 04.2018

Setup Team

H&R Block
01.2018 - 02.2018

Client Service Professional

H&R Block
03.2016 - 04.2016

Bachelor of Arts in Psychology -

Kwantlen Polytechnic University

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Karn (KJ) Rai