Karnjot Singh
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
FreshCO
05.2022 - Current
- I am working in all the departments in the store such as Grocery, Meat, Deli, Produce, Bakery and front end.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Meat Manager
FreshCo
10.2021 - 05.2022
- Advised customers on alternative cuts, cooking methods, storage requirements and nutritional aspects of meat.
- Modeled primary and secondary meat cutting skills with steak and boning knives to mentor meat counter associates.
- Delivered quality meat and poultry products to meet specifications of customers, resulting in consistent sales.
- Packed display case with meat and poultry products, checking price tags for accuracy.
- Implemented health and food safety protocols for sales and production environments.
- Managed meat department staff, including hiring and training of new employees.
- Ordered merchandise and supplies to ensure appropriate inventory levels.
- Ensured compliance with food safety regulations and quality standards.
- Maintained accurate records of sales and purchases in the meat department.
- Monitored production processes for efficiency and cost-effectiveness.
- Established pricing policies for all products within the meat department.
- Prepared weekly ordering schedules based on projected sales volumes.
- Performed daily inspections of equipment used in processing meats.
- Coordinated with vendors regarding order fulfillment issues or discrepancies.
- Tracked inventory levels using computerized systems such as POS software.
- Guided and supported 20 staff members to consistently achieve team and personal goals.
- Established loyalty, executing flawless customer engagement to drive client retention.
- Assigned work and monitored performance of project personnel.
Grocery Clerk
FreshCo
06.2020 - 10.2021
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Followed instructions to properly arrange merchandise items.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Stocked shelves, rotated merchandise and ensured product freshness.
Forklift Operator
Burrito Boyz Distribution
01.2020 - 03.2020
- I am working in all the departments in the store such as Grocery, Meat, Deli, Produce, Bakery and front end.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Education
College Diploma - Computer Networking And Technical Support
Alpha College of Business And Technology
3405 Kennedy Rd, Scarborough, ON04.2021
Secondary Education
Govt Model SR SEC School Sector 16 CHD
Chandigarh, Punjab04.2019
Elementary Education
Lakshmi Tara Rathour Public School
Sialba Majri, SAS Nagar Mohali, Punjabi, India04.2017
Skills
- Store Organization
- Workforce Management
- Staff Supervision
- SAP portal
- Profitect
- File maintenance
- Administration
- Store Inventories
Languages
English
Professional Working
Certification
- Certified stacker operator, FreshCO(TST) - FEB 15 2022
Timeline
Assistant Store Manager
FreshCO
05.2022 - Current
Meat Manager
FreshCo
10.2021 - 05.2022
Grocery Clerk
FreshCo
06.2020 - 10.2021
Forklift Operator
Burrito Boyz Distribution
01.2020 - 03.2020
College Diploma - Computer Networking And Technical Support
Alpha College of Business And Technology
Secondary Education
Govt Model SR SEC School Sector 16 CHD
Elementary Education
Lakshmi Tara Rathour Public School
- Certified stacker operator, FreshCO(TST) - FEB 15 2022
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