Karnika Suri
Brampton,Canada
Summary
My objective is to carry out my duties honestly and sincerely, to the best of my knowledge and abilities.Bringing organized and reliable approach with positive, upbeat tone. Possesses foundational understanding of inventory management and proficient in handling shipping documentation and tracking systems. Focused on ensuring efficient and accurate shipment processing to support operational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shipping & Receiving clerk
MacMilan supply chain
mississauga, ON
09.2024 - 03.2025
- Process incoming and outgoing shipments with accuracy and efficiency.
- Verify and inspect deliveries, ensuring all items match purchase orders and are damage-free.
- Maintain detailed records using inventory management software.
- Coordinate with carriers (UPS, FedEx, DHL) and schedule pickups and deliveries.
- Operated tuggers and pallet jacks safely in compliance with OSHA standards.
- Reduced shipping errors by 25% through improved labeling and tracking processes.
Customer Experience Specialist
OFG
mississauga, ON
01.2023 - 07.2024
- Delivered exceptional customer service across multiple channels (phone, email, live chat), resolving inquiries and issues with a 95% customer satisfaction rate.
- Worked closely with cross-functional teams (product, sales, and marketing) to ensure customer feedback was incorporated into product improvements and service offerings.
- All excel entries include tasks such as tracking inventory, monitoring sales figures, or compiling reports for management
- Assisting with return items, interacting with customers to understand the reasons for returns, ensuring adherence to the store's return policy, and updating inventory accordingly.
- Utilized sales software to streamline transactions, manage inventory, and contribute to sales strategies, optimizing the overall sales process for increased efficiency and customer satisfaction.
Education
Bachelor of Business Administration -
Cambrian College of Applied Arts and Technology
Greater Sudbury, ON12.2024
Diploma - Graphic Designing, Computer Animation, MS Office
Arena Animation
12.2021
Skills
- Order picking and packing
- Inventory management
- Quality control
- Attention to detail
- Physical fitness for lifting and moving packages
- Shipping and receiving
- Time management
- Warehousing operations
- Punctual and reliable
Languages
Fluent in English, Hindi and Punjabi
English
Full Professional
Hindi
Native or Bilingual
Certification
First Aid / CPR
Health & Safety
WHIMS
Timeline
Shipping & Receiving clerk
MacMilan supply chain
09.2024 - 03.2025
Customer Experience Specialist
OFG
01.2023 - 07.2024
Bachelor of Business Administration -
Cambrian College of Applied Arts and Technology
Diploma - Graphic Designing, Computer Animation, MS Office
Arena Animation