Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karn Gill

Toronto,ON

Summary

Detailed process focused leader with over 6 years of experience in risk governance, process improvement and stakeholder management within the First Line of Defense. An outgoing personality proven to build effective relationships and successfully promote new methodologies while adhering to policies and procedures.

Overview

10
10
years of professional experience

Work History

Principal Process Manager: Canada Risk Office

Capital One
01.2022 - Current
  • Led an enterprise migration of the existing risk governance tool for all of Canada
  • The migration included setting up a project charter, assigning tasks with deadlines for direct reports, and ensuring over five-hundred associates were trained and supported post-migration
  • Setup a monthly score card based management practice for VPs to better understand their risk environment and areas for improvement (Monthly Risk Reviews)
  • Facilitated Monthly Risk Reviews across all areas of the business where breakdowns, controls, testing and risk inventory was reviewed
  • Held senior leaders accountable for items flagging red in Risk Review score cards
  • Sought after for expert advice and guidance on resolving risk events across Canada with sustainable solutions
  • Stood up various QA workflows and visual management practices for direct reports to execute on and flag problems early
  • Documented Canada's Resolve Risk Events and Manage Issues process (Process Overview, SIPOC, Swimlane, FMEA, CTQ Control Plan etc.)
  • Facilitated Risk Management training monthly for new leaders across the organization.

Senior Process Manager: Manage AML/ KYC

Capital One
06.2018 - 12.2021
  • Accountable for the First Line of Defense (FLOD) functions in relation to KYC/AML processes in Canada
  • Managed the KYC/AML internal process which included a team of direct reports
  • Ensured KYC/AML enterprise policies and procedures were met
  • Worked closely with the Chief Anti-Money Laundering Officer (CAMLO) and various 2nd Line functions of the business to understand regulation changes and mitigate existing risks
  • Took a KYC program that failed audit with lots of red flags to one that received praise from auditors and regulators
  • Built effective processes and controls to meet client identification and record-keeping requirements under the Proceeds of Crime Money Laundering and Terrorist Financing Act (PCMLTFA)
  • Created and implemented a rigorous enterprise KYC Data Quality Standard (DQS)
  • Developed monthly automated email campaigns for a better customer experience while reducing enterprise AML risk
  • Created detective controls to screen all new and existing customers against the KYC DQS
  • Automated remediation efforts (account memos/restrictions/closures) which resulted in a reduction of 500 agent hours/month and the elimination of a dedicated back-office team.
  • Ensured team met SLAs on various BAU tasks (KYC Refresh testing, Enhanced Due-Diligence for High Risk Customers etc.)

Lean Engineer

Exco Engineering
08.2014 - 06.2018
  • Exco Engineering is a world leading builder of large high-pressure die casting dies, and is a major tooling supplier for GM, Ford, and Chrysler LLC in North America and Daimler AG in Europe
  • The Lean Engineer is responsible for all aspects of lean manufacturing implementation within the plant
  • 2016-2017 Projects: Creating Exco Leading Practices (Standardized Work) for every operation in the plant (>2000)
  • Led a team which created ELPs for operators to follow, ensuring quality, efficiency and safety
  • Training 5S to the entire plant (shop floor, supervisors, and management)
  • Training shop floor and supervisors to new ERP system
  • 2015-2016 Accomplishments: Created a die build timeline with milestones for Engineering, Purchasing and Production to reduce delays and variation between personnel
  • Created a post assembly forum to review hours for dies and to build on past successes
  • Created and implemented a new kitting department which in turn reduced assembly hours by 30%
  • 2014-2015 Accomplishments: Coordinated time studies in machining departments, resulted in a 10% increase in output
  • Developed Exco Monthly Metrics and visual management systems
  • Trained and supported supervisors in charge of presenting them
  • Completed Kaizens with departmental supervisors and machinists to solve deficiencies

Education

Bachelor of Engineering - Nuclear Engineering

University of Ontario Institute of Technology (UOIT)

Certified Six Sigma Black Belt - undefined

American Society of Quality (ASQ)
07.2018

Skills

  • Document Management & Procedure Monitoring
  • Risk & Compliance Frameworks
  • KYC/AML knowledge
  • Reporting & Analytics
  • Change Management
  • Strong Communication
  • Attention to Detail & Organizational skills
  • Relationship Management

Languages

English

Timeline

Principal Process Manager: Canada Risk Office

Capital One
01.2022 - Current

Senior Process Manager: Manage AML/ KYC

Capital One
06.2018 - 12.2021

Lean Engineer

Exco Engineering
08.2014 - 06.2018

Certified Six Sigma Black Belt - undefined

American Society of Quality (ASQ)

Bachelor of Engineering - Nuclear Engineering

University of Ontario Institute of Technology (UOIT)

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Karn Gill