Karmveer Kaur
Ottawa,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tim Hortons
03.2021 - Current
- Attend customers promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Recognizes sale opportunity and apply sales skills to upgrade
- Consistency provided friendly guest services and heartfelt hospitality
Security Guard
Iron Horse Security Service
06.2022 - 11.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Call Center Representative
Airtel
01.2019 - 08.2020
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
Education
General Business
Niagara College
Welland, ON04.2022
Diploma in Computer Application
Bajaj Techno World
Punjab, India 06.2019
Skills
- Staff Training
- Team Development
- Refund Processing
- Time Management
- Problem-Solving Ability
- Customer Relations
- Active Listening
- Understanding Customer Needs
- Quality Control
Timeline
Security Guard
Iron Horse Security Service
06.2022 - 11.2022
Customer Service Representative
Tim Hortons
03.2021 - Current
Call Center Representative
Airtel
01.2019 - 08.2020
General Business
Niagara College
Diploma in Computer Application
Bajaj Techno World
Similar Profiles
Chidumebi IwuohaChidumebi Iwuoha
Sales Associate at Tim HortonsSales Associate at Tim Hortons
Teniola LadeneganTeniola Ladenegan
Team Member at Tim HortonsTeam Member at Tim Hortons
MOHAMED SAADMOHAMED SAAD
Team Member at Tim HortonsTeam Member at Tim Hortons
Madison DaviesMadison Davies
Team Member/Supervisor at Tim HortonsTeam Member/Supervisor at Tim Hortons
PATRICIA CHAMBERLAINPATRICIA CHAMBERLAIN
Turkey Guide at Irish creek outfittersTurkey Guide at Irish creek outfitters