Karminder Singh
Tottenham,ON
Summary
Results-driven professional with solid foundation in business management. Known for effectively leading teams and driving operational improvements to achieve business objectives. Emphasizes team collaboration and adaptability to changing business needs. Skilled in strategic planning and project management, with reliable and flexible approach.
Overview
7
7
years of professional experience
Work History
Dispatcher
Velocity Logistics Inc.
Toronto, ON
03.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Resolved electrical and mechanical failures, restoring vehicle functionality and driver confidence.
- Provided emergency roadside assistance, ensuring swift resolution of breakdowns and minimizing operational delays.
GSL
Pilot Flying J Travel Center
Whitecourt, AB
10.2022 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
Retail Sales Supervisor
Kans General Store
Red Earth Creek, Alberta
10.2020 - 10.2022
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Greeted customers and helped with product questions, selections and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Issued receipts and processed refunds, credits or exchanges.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Executive Vice President of External Affairs
University Of Regina Students Union
Regina, Saskatchewan
05.2019 - 03.2020
- Successfully led key projects which resulted in a positive outcome.
- Assuming the role and responsibilities of the Student Advocate in their absence.
- Creating detailed, comprehensive transition documents for incoming executives.
- Advising URSU as it plans its programming to ensure that it caters to the academic, cultural and social interests of the Members of URSU.
- Overseeing the administration of URSU club services.
- Being the primary point of contact with student centers (e.x.
- RPIRG, UR PRIDE, EWB, Women's' Center, Carillon, etc.).
- Representing students on issues relating to student loans, academic issues and other issues dealing directly or indirectly with student life.
- Developing and overseeing the external relations of URSU (e.x.
- Promoting events, creating issue-based campaigns, assisting with the development of URSU branding, creation of promotional materials, etc.) in conjunction with the Marketing and Communications department.
- Overseeing and participating in the marketing of all special projects and campaigns of URSU, including referendums, bi-elections community/campus projects and Welcome/Frost Week.
- Representing URSU to organizations that URSU works in coalition with to lobby and influence public opinion.
- Public Relations in the absence of the President.
- Overseeing the publication and creation of the handbook/campaign guide.
- Maintaining all of URSU's campaigns and being the primary representative to members about campaigns.
- Overseeing and developing external communications (e.x.
- Press releases in conjunction with the president.
- Engaging in activities designed to lobby the government or other external organizations.
- Performing national and provincial university and community outreach on behalf of URSU.
- Overseeing policy development, specifically issue-based policy.
- Creating detailed, comprehensive transition documents for incoming executives.
- Communicating and educating members of the union about post-secondary issues.
- Planned and executed events.
- Signing authority for URSU.
Certified Sales Associate
Seven Eleven
Regina, Saskatchewan
08.2018 - 01.2020
- Regina, Saskatchewan Seven Eleven/ Aug 2019 to Current.
- Explained to clients how specific types of advertising helped promote customer products or services in most effective possible manner.
- Participated in corporate sales trainings to improve skills set and learn new selling techniques.
- Responded quickly to customer questions and resolved issues.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
Assistant Manager
Surplus Furniture And Mattress Warehouse
Regina, Saskatchewan
03.2018 - 09.2018
- Planned stock quantities according to marketplace demand and sales forecasts.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Considered specific product requirements and accessibility when managing and organizing storage areas.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Maintained a safe working environment through the prevention of accidents, the preservation of equipment.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Education
Certificate - Freight Brokerage And Dispatch
MAZE Consultancy & Training
Mississauga, ON04-2023
Diploma - Computing Science, Business Admin
University of Regina
Regina, SK03-2019
High School Diploma -
Sanjeevani Publice School
03.2017
Skills
- Dispatch software
- Critical thinker
- Multitasking
- Inventory control procedures
- Merchandising knowledge
- Time management ability
- Inventory management
- Customer service
- Energetic self-starter
- Documentation and recordkeeping
- Team player mentality
- Mentoring and training
- Conflict Resolution
- Technical Proficiency
- Logistics Management
- Team leadership and coaching
- Outstanding communication skills
- Goals and performance
- Recruitment and hiring
- Sales expertise
- Budgeting and cost control
- Business strategy
- Policy/program development
- Supply Chain Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Dispatcher
Velocity Logistics Inc.
03.2024 - Current
GSL
Pilot Flying J Travel Center
10.2022 - 03.2024
Retail Sales Supervisor
Kans General Store
10.2020 - 10.2022
Executive Vice President of External Affairs
University Of Regina Students Union
05.2019 - 03.2020
Certified Sales Associate
Seven Eleven
08.2018 - 01.2020
Assistant Manager
Surplus Furniture And Mattress Warehouse
03.2018 - 09.2018
High School Diploma -
Sanjeevani Publice School
Certificate - Freight Brokerage And Dispatch
MAZE Consultancy & Training
Diploma - Computing Science, Business Admin
University of Regina