Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karminder Kaur

Oakville

Summary

Motivated and customer-focused professional with a Postgraduate Diploma in Project Management and Strategic Leadership from Lambton College. Demonstrated experience in retail supervision, administrative support, and client service across multiple customer-facing roles. Skilled in handling inquiries, resolving concerns with professionalism, and maintaining high service standards. Recognized for advanced English communication skills, attention to detail, and a proactive approach. Seeking a Customer Service Representative position to leverage leadership training and hands-on service experience in a professional setting.

Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.

Overview

3
3
years of professional experience

Work History

Clerk (Retail Postal Outlet - RPO)

Canada Post
- Current
  • Supported daily postal operations, processed mail and parcels, and completed financial transactions.
  • Responded to customer questions about shipping, tracking, and packaging services.
  • Adhered to Canada Post’s security, confidentiality, and service protocols.
  • Fostered a friendly and professional environment for regular customers.

Retail Supervisor

Hasty Market
04.2023 - Current
  • Oversaw store operations including staff task delegation, customer service, and inventory control.
  • Resolved customer issues efficiently, ensuring repeat business and satisfaction.
  • Handled cash management, POS troubleshooting, and stock audits.
  • Trained junior staff and ensured compliance with company service standards.

Customer Service Associate (Part-Time)

IACS Educationalist
01.2022 - 07.2022
  • Provided front-line customer support via phone, email, and in-person communication.
  • Assisted with scheduling appointments, answering product/service queries, and resolving minor complaints.
  • Maintained a calm and positive demeanor during high-volume periods.

Education

Postgraduate Diploma - Project Management and Strategic Leadership

Lambton College
Mississauga, ON
01.2024

Bachelor of Science - Science

GURU NANAK DEV UNIVERSITY
05-2021

Skills

  • Professional Communication: Strong command of English with excellent verbal and written communication skills
  • Customer Service: Proven ability to address customer needs, resolve concerns, and ensure satisfaction
  • Technical Proficiency: Skilled in operating POS systems, Microsoft Office Suite, and customer relationship management (CRM) software
  • Time Management: Capable of handling multiple tasks efficiently in fast-paced environments
  • Team Collaboration: Works well in team settings, demonstrating adaptability and a cooperative attitude
  • Interpersonal Skills: Maintains a friendly and professional demeanor with diverse customers
  • Organizational Skills: Detail-oriented with strong ability to manage responsibilities and meet service standards
  • Telephone etiquette
  • Cash handling
  • Customer satisfaction
  • Administrative support

Languages

English
Full Professional

Timeline

Retail Supervisor

Hasty Market
04.2023 - Current

Customer Service Associate (Part-Time)

IACS Educationalist
01.2022 - 07.2022

Clerk (Retail Postal Outlet - RPO)

Canada Post
- Current

Postgraduate Diploma - Project Management and Strategic Leadership

Lambton College

Bachelor of Science - Science

GURU NANAK DEV UNIVERSITY
Karminder Kaur