Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Timeline
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Karmen Yu

Burnaby,BC

Summary

Results-driven customer service expert recognized for exceptional communication and cultural awareness. Experienced in maintaining accurate records and providing effective solutions, ready to drive customer satisfaction and operational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Cubic Transportation
Burnaby, British Columbia
08.2019 - 09.2025
  • Identified issues in customer complaints and provided effective solutions.
  • Maintained accurate records of customer interactions utilizing CRM systems.
  • Educated customers on transportation services and fare options efficiently.

Senior Sales Associate

EB Games
Vancouver, British Columbia
10.2017 - 12.2019
  • Engaged customers to identify needs and recommend appropriate products.
  • Maintained inventory levels by conducting regular stock checks and ordering supplies.
  • Trained new sales associates on company policies and operational procedures.
  • Oversaw earnings and team operations during closing procedures.

Cashier

Canadian Tire
Vancouver, British Columbia
05.2015 - 12.2018
  • Processed customer transactions efficiently while operating cash register.
  • Handled returns and exchanges in compliance with store policies.
  • Maintained cleanliness of checkout area, including countertops, registers, windowsills, and floors.
  • Oversaw cash drawer accuracy and reconciled at end of each shift.

Education

High School Diploma -

Moscrop Secondary
Burnaby, BC
06-2013

Some College (No Degree) - Criminology

Douglas College
New Westminster

Skills

  • Customer relationship management
  • Cash handling
  • Effective communication
  • Time management
  • Problem solving
  • Analytical thinking
  • Inventory management
  • Transaction processing

Languages

English
Native/ Bilingual
Chinese (Cantonese)
Limited
Japanese
Elementary

Certification

  • Class 5 License

Affiliations

  • Snowboarding
  • Writing
  • Trying new restaurants
  • Video Games

References

Harman Samra

778-318-6635. Harmansamra1995@gmail.com

Crystal George

604-992-1597. Crystalthefae@gmail.com

Timeline

Customer Service Representative

Cubic Transportation
08.2019 - 09.2025

Senior Sales Associate

EB Games
10.2017 - 12.2019

Cashier

Canadian Tire
05.2015 - 12.2018

High School Diploma -

Moscrop Secondary

Some College (No Degree) - Criminology

Douglas College
Karmen Yu