KARMANJOT KAUR DHALIWAL
SURREY,BC
Summary
Driven and dedicated, committed to delivering exceptional results and continuously improving skills. Seeking opportunities in the retail, marketing, or office industry to gain valuable experience that will enhance ability to effectively interact with people and excel in related occupations. With a strong work ethic and a focus on efficiency, eager to contribute to the success of any organization and further develop professional capabilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Administration
AMJ Auto Body Group
01.2021 - Current
- Managed numerous phone calls and maintained detailed records.
- Greeted and assisted daily customers efficiently.
- Coordinated appointment scheduling.
- Utilized analytical skills to oversee daily operations.
- Performed general office administration and management functions.
- Maintained open lines of communication between office administration and field teams, fostering collaboration towards shared goals.
- Mentored staff in office administration principles, leading to consistent growth in skillsets and professional development.
- Assisted in office administration and client communication to help manage auditors' workload.
- Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Improved office efficiency by implementing and maintaining an organized filing system for important documents and records.
Security Officer
Paladin Security
01.2021 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Sales Associate
Seven Eleven and Esso
01.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Food Store Associate
Fresh Slice Pizza
01.2021 - Current
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
Education
Associate of science - biology major
Columbia College
01.2021
Skills
- Leadership
- Time Management
- Communication
- Analytical Skills
- Creative Skills
- Front office administration
- Office administration work
- Office administration experience
- Administration and management skills
- Office safety
- Education administration
- MS office skills
- Security officer training
- Academic administration knowledge
- Office Software
- Office reception
Languages
English
Full Professional
Punjabi
Full Professional
Certification
- OFA 1 certificate
- Use of force training
- AST license
- ECEA Certification
- Class 7 Driver's licence
- WHMIS 2015
- Supervisor 3
- Serve & Secure
- CF Fire Life & Saftey
Timeline
Office Administration
AMJ Auto Body Group
01.2021 - Current
Security Officer
Paladin Security
01.2021 - Current
Sales Associate
Seven Eleven and Esso
01.2021 - Current
Food Store Associate
Fresh Slice Pizza
01.2021 - Current
Associate of science - biology major
Columbia College
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