Karmanjot Kaur
Brampton,Canada
Summary
Highly motivated and determined individual with a strong desire to learn and improve. Punctual, disciplined, and well-mannered candidate proficient in three languages: English, Punjabi, and Hindi. Excellent communication skills, attention to detail, and a passion for assisting customers in finding the ideal product.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Front Desk Position
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Packaging Associate
Give and Go Foods
10.2024 - 11.2024
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Packed, weighed and shipped items per customer specifications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Enhanced overall package presentation with meticulous attention to detail in assembly, labeling, and arrangement.
Education
Hospitality-Hotel and Restaurant - Hospitality And Tourism Management
Cambrian at Hanson College
Brampton12.2024
High School - Inter Arts
Malwa Sr, Sec, School
Punjab, India03.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
Languages
English Punjabi Hindi
Native or Bilingual
Timeline
Packaging Associate
Give and Go Foods
10.2024 - 11.2024
Customer Service Representative
Front Desk Position
11.2023 - Current
Hospitality-Hotel and Restaurant - Hospitality And Tourism Management
Cambrian at Hanson College
High School - Inter Arts
Malwa Sr, Sec, School
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