Jovandeep Kaur
Brampton,ON
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at FedEx and other leading companies. Excelled in high-stress situations, enhancing customer loyalty through empathy and efficient resolution of complaints. Skilled in cash handling and inventory support, demonstrating reliability and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Cashier Assistant
Indian Frootland
09.2022 - 04.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring product availability and store neatness.
- Assisted in training new hires, sharing best practices.
Data Entry Clerk
FedEx
04.2022 - 09.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
- Created spreadsheets for more efficient recordkeeping.
Customer Service Representative
Tim Hortons
02.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Global Business Management - Business
Humber College
Toronto, ON01.2022
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Patience and Empathy
- Cash handling expertise
- Store Cleaning
- Product Scanning
- Reliability and punctuality
- Flexible Schedule
- Professional Appearance
- Inventory Support
- Upselling strategies
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Timeline
Cashier Assistant
Indian Frootland
09.2022 - 04.2024
Data Entry Clerk
FedEx
04.2022 - 09.2022
Customer Service Representative
Tim Hortons
02.2020 - 03.2022
Global Business Management - Business
Humber College
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