Gursiffat Kaur
Edmonton,AB
Summary
Result-driven professional with over two years of experience in customer service, sales, and operational support. Skilled in delivering excellent client experiences, building trust, and maintaining high service standards. Strong communication and problem-solving abilities, with hands-on research and volunteer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ambassador, Process Guide
Amazon Fulfillment Centre
Edmonton, Alberta
04.2023 - Current
- Ensured accurate and efficient order processing in a fast-paced environment.
- Assisted in training and guiding team members; performed management duties as needed.
- Solved workflow challenges, and maintained high product quality standards.
- Collected feedback from participants to improve future programs and activities.
- Represented the organization at public meetings and community gatherings.
Sales Associate
Nike
Edmonton, Alberta
12.2023 - 05.2024
- Delivered exceptional customer service from greeting to checkout.
- Recommended footwear and apparel to fit customers' needs.
- Maintained store presentation, restocked merchandise, and supported both the sales floor and stockroom.
- Maintained product displays and ensured store cleanliness and organization.
- Collaborated with team members to meet daily sales targets efficiently.
- Handled customer inquiries and resolved issues promptly and professionally.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
Loss Prevention
Walmart
Edmonton, Alberta
01.2023 - 06.2023
- Monitored daily operations to maintain safety, and prevent theft.
- Ensured a safe shopping environment for customers and employees.
- Applied analytical skills to problem-solving and incident management.
- Implemented effective loss prevention measures to reduce shrinkage.
- Provided guidance to store personnel on all aspects of loss prevention.
- Facilitated communication between Loss Prevention personnel across multiple stores within a region.
- Developed and implemented loss prevention strategies to minimize risks associated with asset theft.
Education
Bachelor of Science - Chemistry
Macewan University
Edmonton01-2027
Skills
- Data analysis
- Laboratory techniques
- Customer service
- Team building
- Process improvement
- Training and development
- Time management
- Effective communication
- Problem solving
- Demonstrations
- Product knowledge
- Customer education
- Booth and display setup
- Team management
- Research and analysis
- Brand awareness
- Product recommendations
- Customer engagement
- Decision-making
- Professionalism
Affiliations
Volunteer Experience
Cross Cancer Institute & University of Alberta Hospital – Volunteer
Edmonton, AB | 2024–Present
- Assisted patients and visitors with directions, information, and comfort.
- Developed empathy, patience, and professionalism in high-stress healthcare settings.
- Supported staff with administrative and operational tasks.
MacEwan University – Undergraduate Research
2024–Present
- Conducted research on lichen growth distribution and DNA analysis projects.
- Gained hands-on experience in laboratory techniques, data collection, and statistical analysis.
- Presented findings in written and oral formats, strengthening communication and teamwork skills.
Certification
- WHMIS Certification – Workplace Hazardous Materials Information System
- General Laboratory Safety Training
- Ethics Certification
Languages
English
Full Professional
Hindi
Professional
Punjabi
Professional
References
References available upon request.
Timeline
Sales Associate
Nike
12.2023 - 05.2024
Ambassador, Process Guide
Amazon Fulfillment Centre
04.2023 - Current
Loss Prevention
Walmart
01.2023 - 06.2023
Bachelor of Science - Chemistry
Macewan University