Karm Tiwana
Calgary,AB
Summary
Results-driven and personable sales professional with experience in outbound sales, customer service, and relationship-building. I bring strong communication and problem solving abilities with a passion for delivering exceptional customer experiences. Adaptable, goal-oriented, and eager to contribute to a dynamic retail team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Chauffeur
Highland VIP
03.2023 - Current
- Provide exceptional customer service, ensuring a comfortable, safe, and enjoyable experience for all clients, leading to positive feedback and repeat business.
- Develop strong interpersonal and communication skills by interacting with clients from diverse backgrounds, fostering a welcoming and professional environment.
- Adhere to safety and legal regulations, prioritizing client well-being and consistently maintaining a clean, well-presented vehicle.
- Display problem-solving and adaptability skills by managing unexpected situations such as traffic delays, route changes, or customer needs with a calm and professional approach.
Administrative Coordinator
Day&Ross
02.2021 - 06.2022
- Collaborated with team members to streamline administrative processes, identifying opportunities to improve efficiency and reduce processing times.
- Managed data entry and reporting, contributing to operational insights by compiling and analyzing information that supported strategic decision-making.
- Maintained meticulous records, including shipment documentation and financial records, leveraging organization skills to uphold accuracy and compliance with company standards.
Customer Solutions Expert
Shaw Communications
11.2018 - 02.2021
- Engaged in high-volume outbound cold calling to promote and sell Shaw's cable, internet, and bundled service solutions to residential customers across western Canada.
- Identified customer needs and effectively matched them with tailored product offerings, closing sales in a competitive environment.
- Met and exceeded sales targets through strong negotiation & closing skills, product knowledge, and customer relationship-building.
- Demonstrated resilience and adaptability in handling objections, turning hesitant prospects into satisfied customers.
Bartender/Server
Boston Pizza
02.2017 - 05.2019
- Delivered outstanding customer service in a fast-paced environment, fostering positive guest experiences and driving repeat business through attentive and friendly service.
- Demonstrated strong teamwork and communication skills, collaborating with colleagues to support a smooth, efficient service flow and achieve daily operational goals.
- Built rapport with regular customers, enhancing the restaurant’s community presence and strengthening guest loyalty.
Education
Bachelor in Business Administration - Supply Chain Management
SAIT
04.2026
Skills
- Sales & Upselling Techniques
- Cold calling & Lead generation
- Communication & Active listening
- Objection Handling
- Team Collaboration
- Leadership skills
- Goal-Oriented & Self-motivated
- Adaptability
- Problem-solving
- Relationship building
- Negotiation & Closing
Certification
- Lean Six Sigma Green Belt
- Metropolitan school of Bartending certification
- Personal Training certificate
- Licensed Real Estate Agent
Languages
English
Native or Bilingual
Punjabi
Full Professional
Hindi
Full Professional
Spanish
Professional Working
Timeline
Chauffeur
Highland VIP
03.2023 - Current
Administrative Coordinator
Day&Ross
02.2021 - 06.2022
Customer Solutions Expert
Shaw Communications
11.2018 - 02.2021
Bartender/Server
Boston Pizza
02.2017 - 05.2019
Bachelor in Business Administration - Supply Chain Management
SAIT
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