Summary
Overview
Work History
Education
Skills
Timeline
Generic

KARM PATEL

Kitchener,ON

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

2
2
years of professional experience

Work History

Sales Representative

The Home Depot Inc
04.2023 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.

Customer Support Associate

Walmart
05.2022 - Current
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Issued credits for contested returns, shipping fees and damaged merchandise.

Education

Supply Chain And Operations Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
08.2023

Skills

  • Microsoft Office
  • Service Support
  • Application Support
  • Performance Testing
  • Business Development
  • Client Account Management

Timeline

Sales Representative

The Home Depot Inc
04.2023 - Current

Customer Support Associate

Walmart
05.2022 - Current

Supply Chain And Operations Management

Conestoga College Institute of Technology And Advanced Learning
KARM PATEL