Karm Jassal
BC
Summary
Experienced retail executive and strategic leader seeking to leverage acquired skills in the field. Firm believer in developing individuals through training and empowerment. Possesses a strong professional background in business management, including P&L, business development, human resources, operational execution, brand growth, and team building.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Special Assignment Manager
7-Eleven Canada Inc.
01.2021 - Current
- Oversaw 15 store managers, driving strategic P&L management, meticulous budget planning, and streamlined regional operations to ensure consistent growth and profitability.
- Directed daily store operations and led comprehensive people development initiatives, fostering a culture of continuous improvement and achieving significant business expansion.
- Spearheaded company events and championed community engagement efforts, enhancing brand presence and strengthening local relationships.
- Collaborated with the General Manager and leadership to innovate customer experience strategies, systematically removing operational barriers and elevating service standards.
- Monitored and optimized merchandise stock levels and store cleanliness, balancing individual branch identities with overarching corporate standards while ensuring compliance with state and local regulations.
Manager
7-Eleven Canada Inc.
01.2006 - 01.2021
- Cultivated and managed relationships with customers and suppliers through strategic account development, ensuring smooth operations and aligned business objectives.
- Delivered multiple tasks within set timeframes, showcasing strong organizational skills and efficiency in meeting operational deadlines.
- Facilitated clear communication with employees, suppliers, and stakeholders, ensuring alignment and cohesive efforts towards achieving business goals.
- Monitored and analyzed business performance to identify areas for improvement, implementing necessary adjustments to optimize operations and drive success.
- Enhanced store operations and staffing by creating effective employee schedules, managing call-outs, resolving conflicts, and cross-training staff, while also coaching sales associates on product specifications and sales techniques to boost customer satisfaction and performance.
Retailer
Imperial Oil
01.2006 - 01.2016
- Managed the company’s flagship store, consistently achieving and surpassing performance targets, and driving exceptional results in a high-volume environment with $2.8 million in C-Store sales and over 9 million liters in gas volume.
- Selected for a high-profile POS system test at company headquarters, chosen from retailers across Canada, showcasing expertise and leadership in operational advancements.
- Successfully operated multiple sites, leveraging extensive experience to ensure efficient and profitable store management.
- Created an inviting and organized store environment, maintaining high standards of cleanliness and customer satisfaction through strategic store organization.
- Devised and implemented a strategic business plan, aligning decisions with long-term goals to achieve consistent market success, and expanded business by 18% through effective hiring, staff training, new location development, and targeted marketing initiatives.
Department Manager
The Hudson’s Bay Company
01.2005 - 01.2006
- Collaborated with various store departments to effectively promote products and in-house offers, driving cross-functional initiatives and increasing sales.
- Played a key role in safeguarding the store’s reputation during a major delivery system failure post-software implementation, managing the situation to minimize impact and maintain customer trust.
- Implemented process improvements to enhance organizational culture and optimize procedures, contributing to increased efficiency and supporting the company’s growth and evolution.
- Prepared and managed annual budgets, exercising strict control over P&L to ensure financial targets were met and resources were effectively allocated.
- Maintained positive customer relations by proactively addressing issues and implementing successful corrective actions, ensuring high levels of customer satisfaction and loyalty.
Department Sales Manager
Best Buy Canada Ltd.
01.1999 - 01.2005
- Exceeded department sales goals while adhering to company protocols, leading product training, demonstrations, and branding initiatives to boost consumer awareness and revenue.
- Cultivated and secured new customer relationships, achieving sales and service targets, and showcased products effectively to highlight benefits and drive purchases.
- Managed financial controls and business operations, planned and controlled expenses, and identified growth opportunities to enhance profitability and operational efficiency.
Education
Certificate - Network Integration Specialist Program
BCIT/ Northwest Digital Burnaby
Certificate - Aero Structures Manufacturing
British Columbia Institute of Technology
Diploma - Electronical Engineering
Guru Tegh Bahadar Khalsa Polytechnic
Punjab, IndiaSkills
- Training and Development
- Operations Management
- Business Development
- Policy and Program Implementation
- Performance Management
- Competitive Analysis
Certification
- Pesticide Applicator Certificate, 245002, Ministry of Environment and Climate Change Strategy, 2021, 2026
- WHIMIS, Work Site Safety Training, 2020
- Food Safe Level 1, 2020, 2025
- RCMP Canadian Firearms Safety, 2016
- Network + Certificate, CompTIA, 2001
- Microsoft, Windows Service Technician, 2001
- First Aid for Armored Guards, Justice Institute of BC, Paramedic Academy, 1999
- BCIT Associate Certificate of Trades Training, Aircraft Structure Manufacturing, British Columbia Institute of Technology, 1999
Timeline
Special Assignment Manager
7-Eleven Canada Inc.
01.2021 - Current
Manager
7-Eleven Canada Inc.
01.2006 - 01.2021
Retailer
Imperial Oil
01.2006 - 01.2016
Department Manager
The Hudson’s Bay Company
01.2005 - 01.2006
Department Sales Manager
Best Buy Canada Ltd.
01.1999 - 01.2005
Certificate - Network Integration Specialist Program
BCIT/ Northwest Digital Burnaby
Certificate - Aero Structures Manufacturing
British Columbia Institute of Technology
Diploma - Electronical Engineering
Guru Tegh Bahadar Khalsa Polytechnic
- Pesticide Applicator Certificate, 245002, Ministry of Environment and Climate Change Strategy, 2021, 2026
- WHIMIS, Work Site Safety Training, 2020
- Food Safe Level 1, 2020, 2025
- RCMP Canadian Firearms Safety, 2016
- Network + Certificate, CompTIA, 2001
- Microsoft, Windows Service Technician, 2001
- First Aid for Armored Guards, Justice Institute of BC, Paramedic Academy, 1999
- BCIT Associate Certificate of Trades Training, Aircraft Structure Manufacturing, British Columbia Institute of Technology, 1999
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