Karlyn Viera-Mercado
Ansbach
Summary
Dynamic professional with extensive experience as a Military Police Officer in the US Army, skilled in weapons handling and problem-solving. Proven ability to enhance safety and security through effective crime scene management and community rapport. Bilingual in Spanish and English, delivering exceptional customer service in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Military Police Officer
US Army
10.2020 - Current
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
- Handled citation and traffic violation paperwork.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Call Center Representative
Walgreens, Co
08.2019 - 02.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Valet Dispatcher
Bags Inc.
02.2018 - 08.2019
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Education
Bachelor of Arts - Criminal Justice - Criminal Investigation
Interamerican University of Puerto Rico
Fajardo Campus06-2018
High School Diploma -
Colegio Sonifel
Fajardo, PR05-2013
Skills
- Weapons handling
- Self-defense training
- Crime scene management
- Weapons training
- Bilingual in Spanish and English
- Customer service
- Problem-solving
- Computer skills
- Organizational skills
Timeline
Military Police Officer
US Army
10.2020 - Current
Call Center Representative
Walgreens, Co
08.2019 - 02.2020
Valet Dispatcher
Bags Inc.
02.2018 - 08.2019
Bachelor of Arts - Criminal Justice - Criminal Investigation
Interamerican University of Puerto Rico
High School Diploma -
Colegio Sonifel
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