Karly Smith
Toronto,ON
Summary
Highly motivated professional with a proven track record in customer service and sales. Passionate about delivering exceptional experiences to customers and exceeding sales targets. Known for an enthusiastic approach, dedication, and strong work ethic, consistently striving to provide outstanding service and build lasting relationships. A natural leader with excellent communication skills, able to motivate and inspire team members to achieve their best.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Suite Hostess
Pinnacle Catering
Scotiabank Arena
01.2021 - Current
- Executive suite hostess for the private suites located in Scotiabank arena.
- Set up the suite for all the events that take place.
- Established warm relationships with regular customers.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender/host/server
St.Louis
05.2020 - 08.2024
- Responsible for all FOH duties.
- Trained multiple hostess, servers and bartenders.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing guest intoxication.
- Maintained a clean and organized workspace.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Manager
LA TAN
10.2018 - 02.2020
- Key holder.
- Assigned clients to appropriate facilities based on desired treatments and health needs.
- Educated clients on health and safety of tanning facilities and procedures.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Insured a hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Improved customer satisfaction by providing personalized my personal option and knowledge.
- Resolved staff member conflicts, listening to concerns and finding appropriate middle ground.
- Trained new and existing employees to maximize team performance.
Bartender
Airport club
02.2016 - 01.2019
- Bartender and waitress.
- Prepared and served drinks.
- Checked guests' identification before serving alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess beverage needs.
- Remained calm when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Coat Check/Front door
The Crawford
10.2015 - 06.2015
Front Desk
Beach Glo Tanning & Hair creations
09.2013 - 02.2014
- Keyholder.
- Familiarized myself with all items being sold.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Learned details of types of treatments and procedures in order to answer questions from salon customers.
- Enhanced client satisfaction by scheduling appointments and managing cancellations.
- Listened closely to customer complaints and responded appropriately to issues.
Education
High School Diploma -
01.2011
Skills
- Fast learner
- Energetic and enthusiastic
- Calm under pressure
- Flexible
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- High-volume dining
Languages
English
References
Available Upon Request
Certification
- Smart serve certified
- 2x lash technician certified
- Food handling certified
Timeline
Executive Suite Hostess
Pinnacle Catering
01.2021 - Current
Bartender/host/server
St.Louis
05.2020 - 08.2024
Manager
LA TAN
10.2018 - 02.2020
Bartender
Airport club
02.2016 - 01.2019
Coat Check/Front door
The Crawford
10.2015 - 06.2015
Front Desk
Beach Glo Tanning & Hair creations
09.2013 - 02.2014