Karly Mullins
Orleans
Summary
Fluent in both official languages. Demonstrated front-line customer service experience. Experienced with managing patient appointments and front desk operations in dental settings. Utilizes exceptional communication skills to ensure patient satisfaction. Track record of maintaining organized records and providing efficient administrative support.
Overview
14
14
years of professional experience
Work History
Dental Receptionist
Navan Dental Clinic
09.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
Personal Support Worker
Health Care Aide
01.2011 - 09.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Junior Property Facilities Officer
Public Services and Procurement Canada
01.2022 - 01.2023
- Company Overview: Science and Parliamentary infrastructure Branch (SPIB)
- Assisting management in delivering services to clients occupying space managed by Public Services and Procurement Canada
- Manage clients and projects
- Manage renovations and repairs
- Prepare and Submit Communique
- Prepare and Submit Access Building Authorizations (ABA)
- Security Clearance Verification (SCV)
- Updated Contact list
- Updated files
- Updated National Service Call (NSCC)
- Verified Lease Compliance Report
- Answered and respond to ongoing email and calls
- Communicate with landlords and clients
- Daily use of Microsoft Word & Excel
- Scheduling work project
- Visiting Building
- Science and Parliamentary infrastructure Branch (SPIB)
Education
Personal Support Worker Diploma -
Ican College of Computer Business And Healthcare
Ottawa, ON01.2011
Ontario Secondary School Diploma -
École secondaire catholique française Béatrice-Desloges
01.2010
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Incoming call reception
- Payment processing
- Maintaining cleanliness
- Insurance verification
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Dental Receptionist
Navan Dental Clinic
09.2024 - 03.2025
Junior Property Facilities Officer
Public Services and Procurement Canada
01.2022 - 01.2023
Personal Support Worker
Health Care Aide
01.2011 - 09.2024
Ontario Secondary School Diploma -
École secondaire catholique française Béatrice-Desloges
Personal Support Worker Diploma -
Ican College of Computer Business And Healthcare
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